Customer Service Data Entry
Resume:
Howard Carter
Centralize Scheduler/Data Entry Clerk
Stone Mountain, GA 30083
**************@***.***
Professional Summary
To utilize my existing health care/medical customer service experience, preferably within a full-time position located in the Atlanta area.
Skills/Software
• Front Office management, Insurance verification, patient registration.
• Balance Sheets, Charge Entry, Deposits, Collections, Switchboard
• Payment Posting, Appointment scheduling, Referral processing.
• CPT and ICD-9 coding, Alpha/Numeric filing, 10-Key
• Q-Care, IDX, MED SOFT, PCN, WMDS,
• Medical Manager, Right Fax, Next Gen
Work Experience
Centralize Scheduler/Data Entry Clerk
Centennial Spine and Pain-Las Vegas, NV
2007 to 2008
Responsible for making and verifying appointments for 4 physicians on a monthly basis. Merging confidential patient information from paper charts into new updated computer system. Quickly and effectively solve customer challenges. Switchboard and Front Desk duties when needed.
Customer Service Representative/Contract Worker
Jacobson Solutions-Chicago, IL
2006 to 2007
Along with 50 other customer service professionals, routinely provided healthcare customer service/ support to clients within the Florida, Connecticut and Georgia state areas. Additionally provide client support with In/Outbound inquires for billing, coding, referrals, pre-certification, problem solving, quick and effective solutions for escalated customer challenges. Maintain quality control/satisfaction records and ongoing search for new ways to improve customer service. Client Service Associate III/Customer Service Representative Blue Cross and Blue Shield of Georgia-Atlanta, GA
2001 to 2006
Atlanta, GA 2001-2006
Client Service Associate III/Customer Service Representative Served as the initial/main point of contact between the company, customers, providers and other facilities. Responded to telephone and written inquires, initiated steps to assist clients with pre- authorization of diagnostic test, In and Outpatient procedures. Also performed other duties as assigned by supervisor.
Billing Coordinator/Medical Biller/Coder(Cardio)
Cardiology of Georgia-Atlanta, GA
2000 to 2001
Duties included charge entry, for main office and four satellite offices, making daily deposits, referrals, insurance verification, ICD-9/CPT coding, follow-up and resubmission of denied claims, un-billed visits and funning front office.
Education
Calumet College of St. Joseph
1996 to 1998
Ivy Tech Institute
1991 to 1992
Vincennes University
1989 to 1991
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