Customer Experience Operations Manager
Resume:
Delbert Birmingham
*** * ******, ****, ** 85204
********@*****.***
Current Position:
Allied Universal – CyrusOne Data Center, Chandler, AZ
May 2025 to Present
In this roll, I ensure that buildings and customer data servers are secure by doing door, gate, equipment checks ever hour or so are secure from unauthorized persons.
Allied Universal - Unarmed Security Officer/ Supervisor Valley Metro, Phoenix, AZ
November 2024 to May 2025
In my role as a Security Supervisor, I oversee and coordinate the delivery of high-quality security services during swing shifts for Valley Metro's light rail and trolley operations. Acting as a key liaison between the site Lieutenant, Account Manager, and Field Operations Manager, I ensure seamless communication and collaboration among all stakeholders.
I lead and mentor a dedicated team of security professionals, supervising staff on assigned shifts and managing equipment deployment. I am committed to fostering a positive work environment through effective coaching, recognition, and appropriate disciplinary measures within established guidelines.
Additionally, I actively engage on-site during critical incidents, providing support to Field Security Officers (FSOs) in emergency medical situations, addressing issues related to homelessness, and managing public intoxication incidents. My proactive approach ensures the safety and security of passengers and staff while enhancing the overall operational effectiveness of our security services.
Past Positions:
IES Communications, Low Voltage Electrician II, Mesa, AZ
October 2023 – November 2024
Experience in the construction industry, specializing in the installation and maintenance of fiber optic and copper network communication cables. Proficient in running-out cables and efficiently installing network equipment. Committed to ensuring safety at all times, adept at utilizing tools, ladders, and scissor lifts while strictly adhering to personal protective equipment (PPE) protocols.
Universal Logistics Mesa (Boeing) - Forklift Driver, Mesa, AZ
January 2022 – October 2023
Exemplified accountability for the secure transportation of Apache Helicopter parts, overseeing the unloading of semi-trucks, box trucks, and courier vans at inbound and outbound docks. Proficiently managed warehouse operations, including put-aways, order pulling, kitting, and tooling management.
Amazon - CODS Associate, Tempe, AZ
July 2021 – January 2022 Provided comprehensive support to drivers across the United States, Canada, and Mexico, ensuring seamless completion of deliveries through proficient utilization of multiple software applications.
Solar Turbines Inc. - Senior Project Engineer, San Diego, CA
August 1993 – January 2021
Enhanced customer part inventory management, sales, and tooling solutions through engineering expertise. Demonstrated exceptional skills in international customer service and retention. Inventory, vendor relations, proficiently served in previous roles as an electrical assembler, package structures mechanic, and senior manufacturing engineer.
Education:
Associates Science Degree Computer Technology, San Diego, CA
August 1984 – June 1988
High School Diploma Mt. Carmel High School, San Diego, CA
Skills:
Material movement equipment 6 Sigma Communication
Project management Data analysis Management
Organization Problem-solving Blueprint Proficient
Security/ Dispatch Detail Oriented Inventory
References: Relationship
Jake Collins, Allied Universal Security Co-worker
Cody Nestor, IES Communications Supervisor
Mike Bregante, Solar Turbines Inc. (Letter) Manager
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