Customer Service Security Officer

Contressa Dogan

*** ***** *** ********** ***** Carolina 28083

704-***-**** ********@****.***

Objectives

My career goal is in the communication field as a Radio-Teletype operator in the military. My goal is to continue some form of data collection or operations through Information Technology or Customer Service Field.

Experience

TTGS26010.GS CSR Tier 1 11/22/2024 – 06/05/2025

TTEC – US – ATHOME GOVERNMENT– FEMA -REMOTE - IQOR CHARLOTTE NC 28273

Customer Service Representative: contract with IQOR- Charlotte for FEMA - Client Operations (005) department: hurricane survivor Registration Intake Security Officer Professional 08/16/2023 – 11/12/2024 ALLIED UNIVERSAL SECURITY SERVICES 10735 DAVID TAYLOR DRIVE #500 CHARLOTTE NC 28269

Security Officer Professional. Assistant Supervisor as needed. Control Center Operator. Observe and deter any illegal and inappropriate actions, observing for signs of crime, fire or disorder; then taking action to minimize damage and reporting any incidents to their client and emergency services as appropriate. Flex Security Officer 02/21/2023 - 04/31/2023

SUNSTATES SECURITY-CHARLOTTE NC 9335 HARRIS CORNERS PKWY #175 CHARLOTTE NC 28269

Flex Security Officer.

Customer Service Representative Work from Home 01/30/2022 - 08/09/2023 IQOR 14401 CAROWINDS BLVD CHARLOTTE NC 28273

TruGreen customer service representative inbound calls and outbound calls for service and sales.

Cabin Cleaner 01/17/2023 – 02/04/2023

JETSTREAM GROUND SERVICES, INC 5501 JOSH BIRMINGHAM PKWY CHARLOTTE NC 28208

Clean and sanitize aircraft interiors.

Customer Service Representative Work from Home 11/18/2021 – 12/09/2022 EVERISE/C3 CUSTOMERCONTACTCHANNELS 1301 MCCALLEN PASS SUITE 210 AUSTIN TX 78753

Experience Champion for WellCare Medicare members, providers, clients and potential members.

Customer Service Representative Remote 08/18/2021 – 11/17/2021 WORLD TRAVEL HOLDINGS INC 100 FORDHAM RD C 2ND FL WILMINGTON MA 01887

Customer Care Representatives, delivering remarkable experience to customers, handling inbound customer service and reservations. Sales for leisure, travel, and tourist packages

Warehouse Fulfillment Center Associate 1 05/27/2021 – 08/20/2021 AMAZON.COM SERVICES LLC 202 WEST LAKE AVE N SEATTLE, WA 98109 Load, unload, sort, pack and process customer packages. iOS English Tier 1 Advisor 12/04/2020 – 03/01/2021 CONDUENT BUSINESS SERVICES LLC 100 CAMPUS DR, STE 200, FLORHAM PARK, NJ 07932

iOS and iPad OS troubleshooting, repair, and customer service. RCC (Remote Call Center) Sales 06/04/2020 – 11/01/2020 Contressa Dogan

526 Annex Ave Kannapolis North Carolina 28083

704-***-**** ********@****.***

Remote Services Technician-Central Division 01/07/2019 – 03/12/2020 SUPPORT.COM 1200 CROSSMAN AVENUE, SUNNYVALE, CALIFORNIA 94089 Wireless Gateway Repair for residential internet and wireless connections. Remote Services Technician-NED 06/18/2018 – 12/08/2018 SUPPORT.COM 1200 CROSSMAN AVENUE, SUNNYVALE, CALIFORNIA 94089 Wireless Gateway Repair for residential internet and wireless connections. Work at Home Agent 11/30/2016 – 09/04/2018

Alorica at Home 5 Park Plaza, Suite 1100, Irvine, California 92614 HSN/Direct Response - Work at Home Agent: Inbound Sales and Customer Service Remote Seasonal Customer Service/Sales Representative: 10/17/2017 – 2/21/2018 TELETECH@HOME 9197 SOUTH PEORIA STREET ENGLEWOOD, CO 80112 BestBuy: Customer Service/Sales

Allstate CCC Call Center: Training (schedule conflicts) 4/2017 - 6/2017 Contressa Dogan

526 Annex Ave Kannapolis North Carolina 28083

704-***-**** ********@****.***

Master Security Officer 12/31/2016 – 10/17/2017

ALLIED UNIVERSAL SECURITY SERVICES 10735 DAVID TAYLOR ROAD, SUITE 560, CHARLOTTE, NC 28262

Shift Leader/Site Supervisor

Observe and deter any illegal and inappropriate actions, observing for signs of crime, fire or disorder; then taking action to minimize damage and reporting any incidents to their client and emergency services as appropriate. PayPal-TCA Sales & Service Associate ll 10/17/2016 – 11/23/2016 CONVERGYS WORK AT HOME 201 EAST FOURTH STREET CINCINNATI, OH 45202-4206

Sales and Customer service inbound calls for PayPal guest and members. Master Security Officer 08/13/2012– 10/17/2016

ALLIED BARTON SECURITY SERVICES 2801 YORKMONT ROAD, SUITE 350, CHARLOTTE, NC 28216

Oct 2016 -2 days Armed Security Officer Training

Oct 2015 - Aug 2016t/FMC Bessemer City

Patrolling the facility on foot or mobile. Guarding Main entrance, shipping and receiving entrances of the facility. Documenting appropriate paperwork for entry/exit of visitors, contractors, and employees. Daily journal log. Incident reports as required. Monitoring closed circuit television systems, alarm VCRs and other important facility systems. Details performed daily. Escort clients as needed. Aug 2012 - Sept 2015/TelerX Kings Mountain, NC

Patrolling the facility on foot, working at the entrance of the facility, answering assigned cell phone, greeting guests and employees and monitoring closed circuit television systems, alarms and other very important facility systems Security Guard 04/07/2012 – 08/12/2012

ESI/ECI 414 N LAFAYETTE STREET, SHELBY, NC 28150 Patrol the construction site and premises of Clearwater Paper plant, 4 times a shift. Help in Baler Room and on Assembly Line. Building/breaking down boxes for packing in warehouse. And any other assignments

Casual Mail Handler/Clerk/Rural Carrier Associate 08/01/2009 – 08/23/2012 US POSTAL SERVICES 2901 SOUTH INTERSTATE SERVICE RD., CHARLOTTE, NC 28208

Unload trucks, Separate and sort mail for processing. Substitute carrier on regular route.

Contressa Dogan

526 Annex Ave Kannapolis North Carolina 28083

704-***-**** ********@****.***

Work at Home Agent 10/18/2007 – 11/04/2008

WEST AT HOME, LLC 11808 MIRACLE HILLS DRIVE, OMAHA, NE 68154 Inbound order processing, information, reservations, and other customer assistance. Skills

• Microsoft Word Windows MS-DOS, XP, ME, 7,8

• Microsoft Excel Adobe Photoshop

• Microsoft PowerPoint Dreamweaver

• Microsoft Outlook Softphone

Education

American Business & Technology University, 1018 W Saint Maartens Drive, Saint Joseph, MO 64506

08/2015 Associate of Applied Science

The Associate of Applied Science Degree in Business Administration and Information Technology expands on the knowledge gained in the diploma courses by including instruction in the principles of database-driven websites, e-commerce, marketing, customer service, information security, and project management including practical applications utilizing Microsoft Project. Completion of the course will prepare the graduate to function in a technology driven business environment.

References

Available upon request

Contact this candidate