Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Skills

Stakeholder engagement

Team collaboration

Time management

Data analysis

SQL querying

Business process mapping

Workflow automation

Salesforce Business Analyst

Strategic planning

Salesforce management

Project management

Regulatory compliance

Budget management

Experience

Project Manager, PMO

Refroe claims

Conducted performance reviews for team members.

Maintained up-to-date records of employee attendance, payroll information, and vacation requests. Analyzed customer feedback data to develop action plans for improving the services offered. Ensured compliance with industry regulations and company policies. Provided leadership during times of organizational change or crisis situations. Reviewed property damage estimates for accuracy and completeness. Negotiated settlements with claimants, attorneys and other parties. Created monthly reports for senior management summarizing operational performance metrics. Generated periodic reports detailing progress made by teams involved in each initiative under PMO's purview. Conducted risk management activities such as identification, quantification, response planning and monitoring of risks. Collaborated with vendors for procurement of materials required for successful completion of projects and programs. Project Coordinator

TDCJ

Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes. Identified training needs for team members in order to keep them up-to-date on the latest industry trends. Provided direction, guidance and support to team members throughout the duration of projects. Project Manager

Fortress Solutions

Managed multiple projects with competing deadlines simultaneously. Coordinated resources across multiple departments and teams as needed for successful completion of projects. Advised other departments on best practices related to managing large-scale projects. Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.

Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.

Education and Training

Some College (No Degree): Cloud Practitioner

Atlanta Technical College

BBA: Business Management

Crown Polythechnic

Certifications

AWS solution architect, AWS cloud practitioner, Scrum master, Project manager, serviceNOW Administrator, Agile SAfe, Jira and Azure DevOPS

Dallas, TX 75204 469-***-**** ************@*****.***

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