Customer Service Representative
Resume:
GG
Gloria Garcia
Dedicated and versatile professional with experience in tax preparation, healthcare support, customer service, and security services. Recognized for strong analytical skills, attention to detail, and the ability to work in fast-paced environments. Proven communicator with a commitment to confidentiality and delivering exceptional client service. CPR/AED certified with a focus on healthcare administration. Location
Statesville, NC
Phone
*.******.*@***.***
Website
https://www.linkedin.com/i
n/gloria-g-419820207/
Experience
2023- 2025
Intellectual & Developmental Disabilities Support Community Based Care Statesville, NC
• Support client independence with daily activities, enhancing self-reliance and quality of life.
• Collaborate with families and healthcare teams for integrated care and timely interventions.
• Monitor client progress, ensuring effective responses and continuous improvement.
• Provide emotional support, fostering a nurturing and caring environment.
• Implement comprehensive care strategies, achieving measurable improvements in client well-being.
2022- 2023
Tax Preparer Jackson Hewitt Statesville, NC
• Prepare and file diverse tax returns for individuals and businesses.
• Consult with clients to optimize tax strategies and compliance.
• Analyze financial documents to accurately assess tax liabilities.
• Ensure up-to-date compliance with evolving tax regulations.
• Assist clients in resolving tax audits and liaising with authorities. 2023- 2023
Dispatcher Security Central Statesville, NC
• Prepare and file diverse tax returns for individuals and businesses.
• Consult with clients to optimize tax strategies and compliance.
• Analyze financial documents to accurately assess tax liabilities.
• Ensure up-to-date compliance with evolving tax regulations.
• Assist clients in resolving tax audits and liaising with authorities. 2017- 2019
Tax Preparer Jackson Hewitt Bronx, NY
• Prepare and file diverse tax returns for individuals and businesses.
• Consult with clients to optimize tax strategies and compliance.
• Analyze financial documents to accurately assess tax liabilities.
• Ensure up-to-date compliance with evolving tax regulations.
• Assist clients in resolving tax audits and liaising with authorities. Education
Mitchell Community College Statesville, NC
Sept 2024 – May 2025 Certified in Medical Office Administrative Assistant Cuny Community College Bronx, NY
Dec 2021 Applied Associate Degree in Electronic Engineering Technology Key skills and characteristics
• Healthcare & Support: Personal Care, Behavior Management, Crisis Intervention, Adult & Pediatric CPR.
• Technology: Remote Troubleshooting, Data Entry, Software Proficiency Typing, Service Desk Support.
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