High School Customer Service
Resume:
WORK EXPERIENCE
Beverage Utility, Beverage Attendant, Bartender,
Holland America Line – UPL,
Manila, Philippines
**/**** – 04/23/2025
Supervise the lounge area and service bar to ensure a premium service experience.
Prioritize guest satisfaction by attentively addressing their needs and preferences.
Ensure beverage waiters, wine attendants, and beverage utilities are present at their stations and well-informed about the specials of the day and the company's updated standards.
Craft a diverse range of cocktails, mastering over 100 international recipes to cater to guest requests.
Exhibit strong English communication skills, setting an exemplary standard for service excellence.
Cultivate rapport with guests, proactively addressing their needs while regularly assessing and maintaining bar inventory.
Dish Washer, Waiter, Bartender
G4’S Parsons,
Pampanga, Philippines
05/2013 – 10/2014
Enhance guest care to elevate their dining experience. Coordinate with beverage waiters, wine attendants, and beverage utilities, ensuring proper stationing and knowledge of the day's specials and service standards. Prepare an extensive selection of international cocktails, demonstrating expertise in over 100 recipes.
Utilize proficient English communication skills to uphold high service standards.
Foster guest rapport while responding to their requirements and monitoring bar inventory levels.
EXPERTISE
Hospitality Management
Culinary Skills
Cocktail Mixing
Bartending
Customer Service
Supervisory Skills
Communication
Teamwork
Problem-solving
Adaptability
Bistro Service
Beverage Knowledge
EDUCATION
Secondary
Victorias National High School
High School Graduate
CONTACT
****************@*****.***
Philippines, Philippines,
Dynamic Bartender with over 10 years of extensive experience in delivering premium service within the hospitality sector. Proficient in crafting a diverse selection of over 100 international cocktails while consistently prioritizing guest satisfaction and communication excellence. Achievements include mentoring new staff to uphold service standards and maintaining optimal bar inventory management. Ready to bring exceptional beverage knowledge and a commitment to superior service to enhance the atmosphere in any bar setting.
JOHN JACOB V. PARRENO
Bartender
Waiter, Host, Preparation Cook, Coach, Bartender,
Bistro Americano Pedro Gil, Corporation (TGIFRIDAY’S) Makati City, Philippines
10/2007 – 04/2013
Mentor and supervise management trainees and newly hired crew members to ensure efficient service delivery. Elevate guest care standards to guarantee a welcoming and satisfying experience.
Prepare garnishes and manage stock levels to optimise kitchen operations.
Create a wide array of cocktails, showcasing proficiency in over 100 international recipes.
Demonstrate strong English communication skills while maintaining the company's service standards.
Establish rapport with guests, proactively addressing their needs and ensuring optimal bar inventory levels.
Grill Person
Jollibee Food Corp.
Manila, Philippines
02/2006 – 04/2006
Efficiently grill burgers following established time and procedural standards.
Prepare all necessary ingredients at the grill stations to streamline operations.
Thrive in a fast-paced environment, adapting to the high demands of service.
Demonstrate comprehensive knowledge of all burger
recipes to ensure product consistency.
LANGUAGES
English
Filipino
REFERENCES
AVAILABLE UPON REQUEST
Contact this candidate