Customer Service Support
Resume:
JOHN KOCICH
Warehouse/Forklift/Shipping and Receiving/Customer Service
Alsip, IL 60803
***********@*****.***
EXPERIENCE
BASE Solutions, Tinley Park, IL
Customer Account Rep./Warehouse, March 2004-November 2024
Acquired knowledge on all products in the branch and applied those products to the needs of the customer.
Responsible for the management of customer orders from receipt of order to shipment of products.
Provided on-going customer support via phone, fax, e-mail and Counter Environment in a timely manner.
Receive, count, visually inspect and verify parts numbers on supplies, using a forklift when needed.
Prepared packages or cartons including placing proper postage for shipping purposes.
Bridgestone/Firestone Distribution Center, Woodridge, IL
Order Checker/Shipping, 1996-2003
Picking materials by location, quantity, and type in order of destination and
progression for ease of loading. Keep aisles clean dropping stock for other employees.
Order Checker/Selector, 1992-2000
Maintain and manage the inventory process, review order list, prioritize picking process for order selectors to ensure logical progression of inventory placement for delivery. Checking as many as six dock orders at a time and as many as 20 selectors with an average of 30,000 pounds of weight per load.
Clamp Truck Operator/Shipping and Receiving, 1992-1994
Selecting oversized tires for loading. Unloading oversized tires and putting them in correct locations.
Materials Handler, 1990-1991
Unloaded semi-trailers and rail cars for restocking inventory.
SKILLS
Customer Service
Counter Operations
Forklift Operations
Clamp Truck Operations
Speed Jack Operations
Shipping/Receiving
EDUCATION
Richard J. Daley College, 1981-1983
General Education Program
Crown Equipment Operator Training Program, 1981-1983
Certifications
Speed Jack
Stand-up Forklift
Seated Forklift
Seated Clamp Truck
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