Customer Service Client
Resume:
AILEEN VARGAS
Charlotte, NC ******-***@*******.*** linkedin.com/in/aileen-vargas-0b46921a2
CAREER SUMMARY
Aspiring to be a Data Entry Clerk with over five years of experience working to improve performance of organizations serving millions of individuals each year. Adept at working independently and collaborating with others while ensuring high-quality services and programs.
AREAS OF EXPERTISE
Cash Handling Microsoft Office Suite Customer Service PROFESSIONAL EXPERIENCE
BANK OF AMERICA Charlotte, NC
Relationship Banker Intern Mar. 2024 – Jun. 2024
• Collaborate with senior staff to ensure transparency of financial data on behalf of financial institution.
• Leveraging strong work ethic and professionalism to enhance operations of organization with $98.6 billion in annual revenue/assets under management.
• Working to ensure the highest quality of client accounts, mobile banking and online banking while promoting top-tier support to clients.
• Optimizing key aspects of Cash handling and digital service, maintaining adherence to industry best practices and client service standards.
BATH & BODY WORKS Charlotte, NC
Sales Associate Nov. 2023 - Jan. 2024
• Maintained the highest caliber of client service on behalf of nationwide and major retail company.
• Worked to increase profitability of company generating $7.6 billion in yearly revenue, ensuring transparency and consistency of operations.
• Promoted accuracy of a high volume of financial data, processing transactions valued at up to $7,080 each week. SWEET FROG Charlotte, NC
Crew Member Feb. 2019 – Mar. 2020, Mar. 2023 - Jan. 2024
• Worked directly with senior staff of family-friendly restaurant, ensuring compliance with industry regulations and best practices.
• Ensured prompt and professional service for customers, with team handling orders totaling thousands of dollars.
• Maintained accurate knowledge of menu items including contemporary American cuisine.
• Collaborated with team to deliver exceptional client service, providing courteous customer service, placing a high volume of orders, recommending menu items, ensuring a clean and well-organized environment, preparing menu items and answering questions regarding ingredients.
MCDONALD'S Charlotte, NC
Crew Member July 2021 - Mar. 2022
• Delivered the highest caliber of guest experiences on behalf of fast-casual restaurant.
• Processed customer orders for contemporary American cuisine, promoting alignment with industry best practices and client service standards.
• Served as key member of team, providing courteous customer service, placing a high volume of orders, recommending menu items, ensuring a clean and well-organized environment and answering questions regarding ingredients.
• Handled orders totaling over $20,000 each month, promoting consistency of service. EDUCATION & TRAINING
YEAR UP Charlotte, NC
Program of Study- Consumer Banking Jan. 2024 – Jun. 2024
• Online virtual classes taken within 3 months of learning Office 365 and building a customer service intel.
• Presenting online rapport with full PowerPoint slides, learning to be voice and tone ready when talking with customers in-person and on phone.
CENTRAL PIEDMONT COMMUNITY COLLEGE- CENTRAL CAMPUS Charlotte, NC Certificate of Course Completion- Principles of Banking/Banking Essentials Mar. 2024
• Completed coursework in fundamentals of banking institutions, financial products, customer-based communication, deposit accounts, electronic banking, lending, and principles of safeguarding customer information. UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE Charlotte, NC
• Completed coursework in school’s general education, computer science Aug. 2019 – Dec. 2022 and social work intro courses.
TECHNICAL SKILLS
• Proficient in MS Word, MS Excel, Google Workspace, Zoom, Dropbox, JavaScript, MS Teams, Webex, and Discord. LICENSES & CERTIFICATIONS
• North Carolina Department of the Secretary of State – Notary Public license Jun. 2024
• Occupational Safety and Health Administration – OSHA License May 2018
• Year Up United Certificate of Completion Oct. 2024 LANGUAGES
• Spanish (Conversational)
AWARDS & RECOGNITIONS
• Recipient of “Forty Five Community Service Hours Volunteer Note Taking” award May 2021 from UNCC for community involvement
• Year Up United Chris Mello Award for Leadership Oct. 2024
Contact this candidate