Case Manager Personal Injury

Skills

Natalia Zelaya

Hollywood, FL. *****

Phone 818-***-****

*********@*****.***

Personal Injury Case Manager (Bilingual), Settlement Negotiator, Interpreter (fluent in Spanish). Leadership, attention to detail and provided instructions, fast learner, positive attitude, motivated, professional presence, great organizational and researching skills, detail oriented, outstanding customer service skills, MS Office, MS Word, MS Outlook, MS Teams, Excel, PowerPoint, Internet research skills, legal software programs such as Filevine, ProLaw, Time Matters, Merus, Access. Zoom and Ring Central expertise.

Summary

Plaintiff Personal Injury Case Manager experience (14 years) Strong leadership and experience in training and supervising a team of case managers in an office environment, guidance and instructions to meet the law group assignments and deadlines, leading support and further instructions to the case managers’ team (if needed). Knowledge of working up a Personal Injury case (from beginning to end), opening insurance claims, requesting traffic collision reports, finding and following medical treatment for clients, and property damage handling. Office calendar management, client interface, negotiation of settlements and medical liens as needed. Opening Medicaid and Medicare claims, submitting various DMV forms, ordering investigative services, following up with clients and medical facilities, requesting clients’ medical records and itemized billing and revision of medical specials for settlement demands. Maintaining lists for statutes of limitations, writing demands, preparation of clients for recorded statements or depositions as needed. Toxic Tort E-filing, discovery questionnaire and defendant portal submissions, copying, scanning, back up on answering phones, opening insurance claims, correspondence to clients and insurances. Conflict Checks: Conducting thorough conflict checks for new matters, lateral hires, and any additional clearance. Document findings, communicating details to relevant attorneys and departments. Providing guidance on firm policies and compliance requirements. System Maintenance and Record Keeping: Regularly updating Filevine and other relevant systems. Coordinating with attorneys and staff to resolve issues efficiently and in alignment with best practices.

Experience

Conflict and Matters Specialist/ Corporate Law

Omnus Law

November 2024 to March 2025 / Salt Lake City, UT (Remote) Bilingual Case Manager/ Personal Injury

Westside Injury Lawyers

February 2023 to November 2024 / Pasadena, CA (Remote) Case Manager / Toxic Tort Litigation

Baum Hedlund Aristei Goldman, PC

November 2018 to January 2023/ Los Angeles, CA (Remote) Case Manager / Personal Injury

Grossman Law Offices

September 2015 to September 2017 / Woodland Hills, CA Case Manager Supervisor Trainer/ Demand Writer/Settlement Negotiator Personal Injury

Southwest Legal Group

June 2014 to September 2015 / Woodland Hills, CA

Case Manager / Personal Injury

Law Offices of Julia Mack, P.C.

February 2010 to June 2014 / Van Nuys, CA

Education

2006-2009 CSUN (B.A. Journalism) Northridge, CA

2002-2005 L.A.V.C (A.A. Liberal Arts) Valley Village, CA 1998-2001 L.A.V.C (T.V. Production/Writing) Valley Village, CA References

(Upon request)

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