System Administrator Information Technology
Resume:
C O N TACT
*****.***********@*****.***
Oklahoma City, OK 73120
phone
address
P R O F E S S I O N A L S U MMARY
Experienced IT professional with a strong background in computer system troubleshooting, hardware and
software upgrades, and end-user training. Combines technical expertise with effective communication and problem-solving skills to deliver reliable support and improve system functionality. Eager to contribute to a dynamic organization by optimizing technology solutions and enhancing operational efficiency.
E D U C ATION
May 2024
Completed coursework towards Certificate in Biblical Studies
Charis Bible College, Oklahoma City
Completed coursework towards Bachelor of Science
in Computer Networking
Southern Nazarene University, OK
Completed coursework towards Master of Science in
Information Technology
Capella University, MN
E X P E R I E N C E
November 2024 - Present
Paraprofessional
Kelly Educational Services, Oklahoma City, OK
November 2023 - Present
Computer Tech
Consulting, Oklahoma City, OK
January 2008 - January 2023
Client System Administrator
Tinker Air Force Base, 72nd Air Base Wing, Oklahoma City, OK
Worked on-on one with students to reinforce
learning of materials
•
Demonstrated patience, compassion, and empathy
in various situations.
•
Developed positive relationships with students,
through encouragement, guidance, and
reinforcement of appropriate behaviors.
•
Assist home end users with computer installs,
upgrades, and basic troubleshooting.
•
Software includes Windows 11, MS office, Adobe,
and other specialized applications.
•
• Hardware includes printers, laptops, and desktops.
• Provided computer support
• Configured printers for the local area network
Upgraded, installed, and provided troubleshooting
for user workstations and laptops
•
Provided installations, upgrades, troubleshooting, and maintenance on applications which included
Windows 11,10, 8, 7, Outlook, and MS Office
products
•
Provided feedback to system users for software
applications and hardware such as printers, hard
drives, and NICs
•
• Trained users on system applications
Conducted performance monitoring trend
analysis, interpreted results, identified
improvements and performed corrective actions
•
Provided operational input to ensure proper
equipment and system compatibility in a network
environment, which may have included Defense
•
D O N N A S H O E M A K E R
January 2009 - January 2014
Part-Time Adjunct Professor
Rose State College, Midwest City, OK
January 2004 - January 2008
Client System Administrator - Air Reserve
Technician
Tinker Air Force Base, 513th Air Control Group,
Oklahoma City
Communications Systems and others such as
Tandem and Smart
Operated tests and utilized complex
computer/electronics equipment to control,
monitor, and analyze circuits, traffic, and
equipment to ensure optimum operation
•
Determined operational, technical, and support
requirements for installation, operation, and
maintenance of computers, servers, and other
communication equipment.
•
Compiled, analyzed, evaluated, and developed
recommendations for computer equipment
•
• Reset password using active directory
Acted as Adjunct Professor in the Business Division at Rose State College
•
Instructed courses including Wireless, Principles of Information Security, Introduction to Networks,
and Network Administration
•
Demonstrated expertise in curriculum
development, assessment, and evaluation.
•
Created lesson plans that incorporated innovative
teaching strategies.
•
Integrated technology into the classroom
environment to enhance learning outcomes.
•
• Provided computer support
• Configured printers for the local area network
Upgraded, installed, and provided troubleshooting
on user workstations
•
Provided installations, upgrades, troubleshooting, and maintenance on applications, which included
Windows Vista XP, 2000, NT 4.0, 98, Outlook, and
all MS Office Products
•
Provided feedback to system users for software
applications and hardware, such as printers, hard
drives, and NIC cards
•
• Trained users on system applications
Conducted performance monitoring trend
analysis, interpreted results, identified
improvements, and took corrective action
•
Provided operational input to ensure proper
equipment and system compatibility in a network
environment, which may have included Defense
Communications Systems (DCS) and other
•
communication suppliers including Tandem and
Smart
Operated tests and utilized complex
computer/electronic equipment to control,
monitor, and analyze circuits, traffic, and
equipment to ensure optimum operation
•
Determined operational, technical, and support
requirements for installation, operation, and
maintenance of computers, servers, and
communications equipment
•
S K I L L S
• Patient
• Effective communication
• Teacher assistance
• Special education support
C E R T I F I C ATIONS
• Comptia-A
• Comptia-Security
• DOD8570
Telecommunications Operations Course - Sheppard
Air Force Base, Texas
•
Computer Networking - Keesler Air Force Base,
Mississippi
•
7 Habits of Highly Effective People - Tinker Air Force Base, Oklahoma
•
Senior Non-Commissioned Officer Course -
Correspondence
•
• Minister's Licenses
R E F E R E N C E S
Kathryn Turner
**********@*****.***
Waynette McKay
********.*****@*****.***
Cammy Drebes Afsana Ahmed
*******@*****.***
Lifelong Mentor/Friend
Colleague
Colleague Colleague
E D U C ATION A N D P R O F E S S I O N A L D E V E L O P M E N T Bachelor of Science in Computer Networking, Southern Nazarene University, Bethany, OKMaster of Science in Information Technology, Capella University, Minneapolis, MNCertificate in Biblical Studies, Charis Bible College, Oklahoma City, OK
Contact this candidate