Dining Room Guest Service

EJ

EVENCIA JEAN-LOUIS

****.*********@*****.*** 321-***-**** Orlando, FL 32801

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Guest service

Food handling standards

Dining area maintenance

Cleaning and sanitization

Adaptable mindset

Chateau Madeline Senior living

Melbourne, Florida

Dining Room Server

07/2024 - Current

Responded to ad hoc cleaning duties at end of shift. Documented food orders and ran items to guest tables in dining room. Carried trays of food from kitchen to tables in a timely manner. Ensured that all dishes were prepared according to restaurant standards. Took reservations and to-go orders to streamline process for both customer and restaurant.

Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Assisted with setting up dining room for special events. Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Promoted desserts, appetizers, and specialty drinks to optimize sales. Trained new employees on restaurant procedures and plating techniques. Implemented feedback from customers to improve service quality and menu offerings.

Wish Upon A Star Daycare Palm Bay, FL

Child Care Provider

05/2024 - 10/2024

Taught children how to complete basic crafts such as paintings, drawings and decorations.

Developed and implemented lesson plans and activities for children of various ages.

Used positive reinforcement and behavior modeling to instill discipline in children.

Dressed children and changed diapers.

Worked collaboratively with co-workers to ensure safety of all the children in care.

Instructed children on good sanitary habits when washing hands, using bathroom or eating.

Communicated daily with children's parents or guardians about daily Summary

Skills

Experience

activities, behaviors and related issues.

Maintained safe play environment.

Organized age-appropriate activities such as games, arts and crafts and outdoor play.

Developed positive relationships with families by communicating regularly about their child's development.

Communicated with parents or guardians about daily activities, behaviors and upcoming events.

Planned and implemented engaging activities to encourage creativity and expression.

Instructed children in eating, resting and restroom habits. Read books aloud to small groups or individual children. Eastern Florida State College Cocoa, FL

Associate of Arts in Social Work

Expected in 05/2028

Education and Training

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