Ux Researcher Design

Ramya Evani

UX & Behavioral Researcher Psychology-Driven Design Empathy-Focused Insights

Millburn, NJ 07041 *****.*****@*****.*** 908-***-**** SUMMARY

● Psychology-driven UX Researcher with a passion for human-centred digital transformation, accessibility, and innovation in design systems..

● Skilled in mixed-methods research, journey mapping, and storytelling to drive emotionally resonant, user-centred design.

● Experience across education, media, and entertainment tech sectors.

● Currently completing the Google UX Design Certificate and behavioural data modelling in R.

● Certified in Empathy Training (2023), Criminal Profiling (2022), and Clinical Risk Assessment (2022); completed Trauma & Stress Workshop (2023).

● Experienced in cross-cultural communication and collaborative, interdisciplinary research.

SKILLS

● Research Methods: User Interviews, Usability Testing, Concept Testing, Focus Groups, Surveys, Thematic Analysis, Diary Studies, Remote Testing, Card Sorting, A/B Testing, Usability Benchmarking

● Tools: SPSS, Google Forms, Excel, Familiar with R and Figma, Microsoft Office, Miro

● UX Research: Journey Mapping, Affinity Mapping, Insight Storytelling, Accessibility Review, Personas, User Flows, Information Architecture

● Soft Skills: Empathy, Communication, Cultural Intelligence, Stakeholder Collaboration, Stakeholder Communication, Cross-functional Collaboration, Empathy-led Design

● Languages: English (native), Hindi (fluent), Telugu (fluent) Certifications - 2025

● Google UX Design Certificate (In Progress)

● UX Research for Agile Teams (LinkedIn)

● UX Deep Dive: Analyzing Data (LinkedIn)

● Google Analytics (LinkedIn)

PROFESSIONAL EXPERIENCE

Research Assistant, May 2024-present Fairleigh Dickinson University, Teaneck, NJ

● Led qualitative UX-aligned studies using interviews, surveys, and usability testing to inform onboarding and accessibility improvements.

● Coded participant responses using empathy-based behavioral frameworks to uncover key emotional and communication themes.

● Used SPSS for thematic analysis; created insight briefs for interdisciplinary research teams and stakeholders.

● Contributed to intervention strategies targeting empathy, boundaries, and organizational behavior patterns.

● Created user research deliverables including personas, journey maps, and insight briefs to inform cross-functional design decisions in agile settings. Library Assistant, Oct 2023- May 2025 Fairleigh Dickinson University, Teaneck, NJ

● Support students and faculty in accessing academic resources, organizing workshops, and managing library systems.

● Gained experience in service coordination, data tracking, and educational programming, skills transferable to corporate training, internal communications, and resource planning

Senior Subtitle Executive, Dec 2021-Jan 2023 Mango Mass Media Pvt. Ltd., Hyderabad, India

● In the entertainment media sector, the cultural and linguistic adaptation of international content for OTT platforms, including Netflix and Amazon Prime.

● Oversaw quality control and delivery workflows under high-volume, high-speed demands.

● Applied audience research and localization insights to enhance user content experience across language markets.

● Collaborated with cross-functional teams to meet stylistic and platform-specific standards

Owner & Event Planner, Sep 2016-2021 Aria Event Planners, Hyderabad, India

● Managed events for corporate, nonprofit, and private clients with guest counts ranging from 50 to 500

● Oversaw logistics, vendor management, budgeting, and team coordination to ensure seamless event delivery

● Built client relationship strategies, developed proposals, and handled crisis management, skills aligned with project management, stakeholder engagement, and client-facing roles in corporate settings.

Technical Analyst, Sep 2009 - Jul 2011 Genpact, Hyderabad, India

● Served as Subject Matter Expert for GE applications, delivering technical support and service optimization for telecom and finance clients.

● Collaborated with Level 2 teams to troubleshoot recurring issues and enhance end-user experience through improved workflows.

● Engaged with cross-functional stakeholders to document processes and align service design with user needs and business goals

INTERNSHIP EXPERIENCE

Forensic Psychology Intern, Jan-Jun 2023 Socially Souled, Mumbai, India

● Contributed to psychological assessments and trauma documentation in cases involving vulnerable populations, including survivors of abuse and chronic psychological distress

● Assisted in compiling mental health reports and collaborating with medical-legal professionals on complex case presentations

● Gained hands-on experience with clinical interviews and observational reporting under supervision

Psycho-Oncology Intern, Jun 2021 Fortis Healthcare, Mumbai, India

● Assisted with psycho-oncology research focused on mental health support for cancer patients

● Gained exposure to patient challenges, therapist-patient dynamics, and the integration of psychological care in oncology settings EDUCATION

● MA in Theoretical Psychology, May 2025, Fairleigh Dickinson University, Teaneck, NJ

● MSc in Clinical Psychology, May 2022, Jain University, Bangalore, India

● BA in English, May 2009, Bundelkhand University, Jhansi, India

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