Customer Service General Manager
Resume:
Amanda Osterland
** ***** ******** ******* *** leadership experience, a Positive outgoing leader with multi-tasking skills.
Greenwich, OH 44837
*********@*****.***
Professional Summary
• 28 Years customer service and leadership experience.
• Serve Save Certified
• HR experience
• Business Management Courses
Authorized to work in the US for any employer
Work Experience
Supervisor
McDonalds-Sandusky, OH
April 2022 to Present
Supervising 3 or more restaurants at a time, and oversee operations and restaurant results. Motivating teams, and communicating with team members on all levels. Proven success in conducting audits in preparation for surprise audits, as well as yearly audits. Have lead teams to achieve bonuses for meeting goals.
Proven success in building teams and rebuilding teams from the ground up, by training crew and managers.
Day to day experience includes:
Addressing HR and any people issues.
Working with teams on wage, and performance reviews while utilizing UKG. Reviewing staffing, sales projections, and restaurant goals and results. Conducting audits.
Communicating through email to superiors, as well as my team and beyond. Conducting meetings.
Conducting training.
Supporting teams with customer service.
Taking care of customers and establishing relationships with them. Upselling to customers to increase sales and guest counts. Following up on point of purchase and following point of purchase plans inside and outside the restaurant. General Manager
McDonald's-Norwalk, OH
March 1996 to May 2022
As a General Manager, the responsibility is for the entire operations of the restaurant. Experience includes:
• Customer service
• 3rd party audits
• Hiring orientation and training
• Scheduling
• Payroll
• Inventory and ordering
• HR / conflict management
• Problem solving
• Motivating a team/incentives
• Up keep of equipment
• Hosting in store events
• Following point of purchase for advertising.
• Upselling to customers to increase sales and guest counts. I have managed 3 locations, all over 2 million in sales, and been in charge of a staff of 50-70 crew and managers.
Achievements include :
3 Outstanding Manager Awards.
Serve safe certification.
Several College accredited management courses.
Dietary Aide
Firelands Integrated Health Services-New London, OH June 1996 to October 1996
• Prepping desserts and side dishes for residents
• Completing plates and serving to residents.
• Dishes and prep work
Education
2 credits in Business Management
Hamburger University - Chicago, IL
Certification in Serve Safe Food Handlers
Serve Safe
2028
High school diploma
Tri-County - New London, OH
September 1985 to May 1997
Skills
• Human Resources
• Profit & Loss
• Conflict management
• Purchasing
• Store management
• Payroll
• Supervising experience
• Dietary Aide Experience
• Senior care
• Labor Cost Analysis
• Kitchen Experience
• Microsoft Word
• English
• Restaurant Experience
• Time management
• Assistant manager experience
• Sales
• Pricing
• Kitchen Management Experience
• Cash register
• Organizational skills
• Phone etiquette
• Leadership
• Sales management
• Kitchen management
• Customer service
• Interviewing
• Profit & loss
• Restaurant experience
• Cash handling
• Restaurant Management
• Employee Orientation
• Microsoft Office
• Management
• Communication skills
• Talent acquisition
• Recruiting
Certifications and Licenses
Driver's License
August 2020 to August 2028
ServSafe Food Handler
January 2018 to February 2028
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