Customer Service Direct Support
Resume:
Laura Bean
Bellevue, NE *****
*******@***.***
Summary
Dynamic and empathetic professional with extensive experience in customer service at Alorica. Proven ability to collect and analyze data while delivering exceptional support. Skilled in active listening and attention to detail, consistently enhancing client satisfaction and fostering positive relationships. Committed to creating safe environments and promoting independence for individuals served.
Skills
Data collection
Customer service
Active listening
Interpersonal communication
Attention to detail
Quality assurance
Data recording
Empathy display
Telephone interviews
Excellent communication
Detail orientation
Professional Experience
Direct Support Professional, 07/2022 10/2022
Prime Home Care
Accompanied individuals on outings to promote independence and integration into the community.
Provided guidance and support to ensure safety of individuals served.
Collaborated with other staff members to develop individualized service plans for each participant.
Direct Support Professional, 02/2020 07/2022
Vodec
Accompanied individuals on outings to promote independence and integration into the community.
Provided guidance and support to ensure safety of individuals served.
Collaborated with other staff members to develop individualized service plans for each participant.
Member Service Representative, 10/2019 03/2020
Planet Fitness
Greeted customers in a friendly and professional manner.
Handled customer complaints in an efficient and courteous manner.
Provided guidance to members on how best to use products or services offered by the organization.
Did tours of the gym for potential gym members.
Uploaded new member contracts, added guests to member visits.
Kept gym equipment and gym clean, vacuuming, moppimg, dusting, and wiping equipment.
Cashier, 08/2019 10/2019
HyVee
Ensured compliance with all safety regulations within the store environment.
Greeted customers and answered any questions they had about the store's products and services.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Issued receipts, refunds, credits or change due to customers.
Custodian, 01/2018 08/2019
Daybreak Behavior
Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
Ensured that all equipment was properly stored after use.
Adhering strictly to health and safety regulations while performing duties.
Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
Assisting with special projects related to custodial care as assigned by supervisor or manager.
Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
Wet and spot mopped to clean floors and other surfaces in public corridors.
Kept building interiors appealing with routine deep cleaning of high-traffic areas.
Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Operated industrial cleaning equipment to quickly complete custodial tasks.
Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
Maintained accountability for building keys, master keys and access cards.
Checked and stocked inventory throughout facility to meet expected demands.
Moved equipment and furniture to thoroughly clean space.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Notified building managers about needed repairs to maintain public safety.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Kept business entrances clean, tidy and professional in appearance.
Followed safety processes for all manual and electric cleaning equipment.
Checked inventory for required supplies and made lists for needed cleaning products.
Monitored building security and safety by locking doors or avoiding hazards.
Teacher Assistant, 02/2019 06/2019
KinderCare Education
Supervised recess periods and lunchtime activities.
Collected data on student performance and behavior.
Provided assistance to students with coursework, projects, and assignments.
Facilitated communication between parents and teachers regarding student progress.
Maintained discipline in the classroom by monitoring student behavior.
Attended staff meetings, trainings and workshops as required.
Conducted small group instruction sessions under the direction of the teacher or specialist.
Assisted teachers in preparing and organizing materials for classroom activities.
Supported teachers in implementing new instructional strategies and techniques.
Developed positive relationships with students to promote a safe learning environment.
Implemented behavior management systems according to school policy.
Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
Assistant Teacher, 06/2018 05/2019
Rainbow Child Care Papillion, NE
Helped maintain a safe and orderly learning environment.
Collaborated with other staff members to ensure student success.
Collaborated with other staff members to develop strategies for improving student performance.
Attended faculty meetings as requested by the lead teacher.
Supervised small group activities.
Team Lead Teacher, 11/2015 05/2018
King of Kings Childcare and Preschool Omaha, NE
Reviewed assessment results to identify areas for improvement in the curriculum.
Created lesson plans and course materials to ensure effective instruction.
Facilitated team meetings to discuss performance objectives and goals.
Ensured compliance with safety regulations in the classroom setting.
Developed strategies to enhance learning opportunities for all students.
Maintained accurate records of student attendance, progress, and grades.
Provided guidance to instructors on classroom management techniques.
Addressed student concerns or complaints in a timely manner.
Analyzed data from student assessments to inform program improvements.
Gathered, analyzed, and reported on and data.
Led by example, upholding company policies and exemplifying desired behaviors.
Customer Service Representative, 02/2015 09/2015
Alorica Omaha, NE
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Provided accurate information about products and services to customers.
Provided exceptional customer service to ensure customer satisfaction.
Cashier, 07/2013 07/2015
Bakers Supermarket Bellevue, NE
Ensured compliance with all safety regulations within the store environment.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Greeted customers and answered any questions they had about the store's products and services.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Issued receipts, refunds, credits or change due to customers.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Answered customer inquiries regarding store policies and procedures.
Performed other duties as assigned by management.
Resolved customer complaints professionally in accordance with company policy.
Followed company security procedures for handling large sums of money.
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Discounted purchases by scanning and redeeming coupons.
Processed sales transactions to prevent long customer wait times.
Answered customer questions and provided store information.
Learned roles of other departments to provide coverage and keep store operational.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Helped with purchases and signed customers up for rewards program.
Verified customer age requirement for alcohol or tobacco purchases.
Collected payments and provided accurate change.
Helped customers find specific products, answered questions, and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Delivered high level of customer service to patrons using active listening and engagement skills.
Trained new team members in cash register operation, stock procedures, and customer services.
Worked closely with front-end staff to assist customers.
Welcomed customers, offering assistance to help find store items.
Greeted customers promptly and responded to questions.
Processed customer payments quickly and returned exact change and receipts.
Maintained work area and kept cash drawer organized.
Maintained current knowledge of store promotions to highlight sales to customers.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
SA II, 12/2013 12/2014
American Red Cross Blood Services Omaha, NE
Maintained updated knowledge through continuing education and advanced training.
Identified needs of customers promptly and efficiently.
Recognized by management for providing exceptional customer service.
Utilized various software and tools to streamline processes and optimize performance.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded customer satisfaction by finding creative solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Worked effectively in team environments to make the workplace more productive.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
SA I, 08/2012 12/2013
American Red Cross Blood Services Omaha, NE
Assisted with customer requests and answered questions to improve satisfaction.
Completed day-to-day duties accurately and efficiently.
Updated and maintained databases with current information.
Maintained updated knowledge through continuing education and advanced training.
Operated equipment and machinery according to safety guidelines.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Part-time Client Caregiver, 07/2011 01/2013
Caring for People Services Omaha, Nebraska
Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Provided emotional support to clients during difficult times.
Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Coordinated transportation services for clients when necessary.
Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Respected the rights of each individual client while maintaining confidentiality of all personal information.
Assisted clients with daily living activities such as bathing, dressing, and grooming.
Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Prepared meals according to dietary requirements and assisted with feeding when necessary.
Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Assisted with meal planning to meet nutritional plans.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Maintained clean and well-organized environment for client happiness and safety.
Teacher's Assistant, 08/2008 05/2012
First Lutheran Church of Papillion Preschool Papillion, NE
Helped students master assignments and reinforced learning concepts presented by teachers.
Instructed and monitored students in use and care of equipment and materials.
Helped students master learning concepts through one-on-one and small group tutoring.
Facilitated small group learning activities to reinforce lesson objectives.
Coordinated with teachers to identify and support students with special needs.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Developed instructional materials and visual aids to supplement lesson plans.
Implemented classroom rules and procedures to maintain discipline and order.
Provided individualized and small group support to reinforce classroom topics and promote student learning.
Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Supported classroom teacher in managing a diverse classroom of students.
Supervised children and participated with children in activities.
Education
South High School Omaha
South High School Graduate
Omaha College of Health Careers
Omaha College of Health Careers Medical Assistant
Activities and Honors
Former Girl Scout leader rescuing a troop that the former leader took the money of 10 girls and two co-leaders.
References
References available upon request.
Contact this candidate