It Support Los Angeles

Kong H. Chea

**** ******* ***** **• Rosemead, CA 91770 • 213-***-**** • **********@*****.***

Objective

Detail-oriented and results-driven IT professional with over 15 years of hands-on experience in IT infrastructure and support. Proven ability to design, implement, and manage enterprise-level network and wireless systems. Strong problem-solving abilities, excellent communication skills, and a consistent record of successful project execution in high-paced environments.

Technical Specialties

- Network & Systems: Troubleshooting, network infrastructure upgrades, routing & switching, SD-WAN (Meraki/ATT), VOIP, wireless design and deployment.

- Tools & Platforms: Cisco Meraki (MX67, MS225, MR36), Cisco Catalyst Switches/Routers, Aruba/Zebra wireless solutions, ATT Office@Hand, ATT SD-WAN Dashboard.

- Software & Utilities: SAP, Wireshark, Zabbix, Dameware, Meraki & Aruba Wireless Controllers.

Professional Experience

Senior IT Engineer

June 2020 – May 2025 Forever21 Inc. Los Angeles, CA

- Led the migration of 450+ retail locations to ATT/Meraki SD-WAN solutions, improving connectivity and reducing downtime.

- Spearheaded VOIP implementation (Office@Hand) across all stores to enhance communication capabilities.

- Designed and deployed scalable wireless infrastructure for all retail locations.

- Collaborated with vendors to identify and implement technology upgrades, leading to cost savings and operational efficiencies.

- Oversaw IT operations for all store openings 750 plus store, remodels, relocations, and closures.

- Managed ISP service setup and transitions for new and existing stores.

- Coordinated vendor maintenance, repairs, contract renewals, and escalations.

- Supported third-party technologies (e.g., ATT PBS, DataRemote, traffic counters) at store level.

- Provided Tier 3 technical support and escalations for store issues.

- Played a key role in evaluating and purchasing store telecom hardware and services.

- Audited and approved telecom invoices for accuracy and compliance.

IT Senior Analyst – IT Support

Dec 2010 – June 2020 Foreve21 Inc. Los Angeles, CA

- Acted as primary point of contact for IT support across 450+ stores in the US and international regions.

- Maintained and monitored store network infrastructure to ensure optimal uptime.

- Configured and deployed wireless devices including handheld scanners, laptops, and iPads.

- Partnered with procurement teams and external vendors for acquisition and deployment of IT hardware/software.

- Attended strategy meetings to align IT support with broader business initiatives.

- Built strong working relationships with key vendors including AT&T, Verizon, CDW, Aruba, and Granite Telecom.

- Trained and mentored new IT support staff.

IT Associate Analyst – IT Support

Jan 2006 – Dec 2010 Foreve21 Inc. Los Angeles, CA

- Provided remote support for 450+ retail locations in the US and abroad.

- Configured and installed Cisco routers, switches, and VOIP systems for retail outlets.

- Set up and maintained wireless handheld scanners for inventory and logistics.

Education

California State University, Long Beach – Long Beach, CA

Bachelor of Science in Management Information Systems

1998 – 2002

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