Customer Service Front Desk
Resume:
Tawana Martinez
Employment Skills
Cedar Rapids, IA 52403
*************.**@*****.***
• Highly proficient in Windows 10
• Strong communication and organizational skills
• Proven dependable and loyal
• Ability to grasp new concepts easily
• Diversified in Customer Service
• Over 25 + years in customer service
• Very disciplined at working from home
Authorized to work in the US for any employer
Work Experience
CSR & Processor
Wipro - Tampa, FL
August 2022 to Present
• Completed training & taking calls for new contract Wellmed doing prescreening & authorizations for providers & facilities
• Successfully completed 8 weeks of Pheaa training
• Took calls from Barrowers & advise them on their student loans
• Learned & supported The Mohela processing project Estimator/Coordinator
Floor Interior Services - Tampa, FL
July 2020 to July 2022
• Schedule 15 to 30 estimators
• Schedule for Florida and California market
• Ensure customer is ready for estimate appointment
• Assist in training new staff
• Ensure all estimator get correct mile charge
• Take in and out bound calls
Front Desk Receptionist
Quality Inn and Suites - Tampa, FL
May 2019 to December 2020
• Check customer in and out of hotel
• Ensure customer needs were meet
• Made customer reservation
• Take in and out bound
Customer Service Representative
Healthy Home - Tampa, FL
January 2014 to May 2019
• Taking in & out bound calls.
• making appointments for existing customers as well as new customers.
• Arranged scheduling for techs and sent out their daily appointments.
• Backed up office manager in day to day operations and filling in when necessary. Phone Representative
L&J Bay Area Holdings - Tampa, FL
February 2010 to June 2014
survey's forinvestment information
Education
High school or equivalent
Skills
• Customer Service
• Call Center
• Customer Care
• Customer Support
• CSR
• Office Management
• Microsoft Outlook
• Microsoft Windows Server
• Active Directory
• Windows
• Sales
• Communication skills
• Organizational skills
• Retail sales
• Warehouse experience
Certifications and Licenses
Driver's License
Additional Information
Team player, good at taking direction, always on time,
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