Data Analyst Customer Service

Karan Chhabra

******@*****.*** LinkedIn Profile 302-***-****

OBJECTIVE

Deadline-oriented Data analyst and Software Tester with 6 years’ experience. Highly motivated data analyst with a strong background in data manipulation and visualization, seeking to leverage skills to drive actionable insights and improve decision-making process.

WORK EXPERIENCE

Kabob & Curry, Wilmington, DE Jan 2020 - present

Family Restaurant Owner

●Increased overall sales by keeping customers happy, leveraging restaurant and business insights.

●Reduced food wastage and improved customer service, steering effective management processes.

Vanguard, Malvern, PA March 2022 - July 2024

Data Analyst

●Slashed processing time 20% via developing ETL processes while improving data quality.

●Oversaw data sourcing from Jira and executed SQL queries to boost team communication.

●Championed dashboard enhancement using Tableau, Tableau Prep, and Power BI.

●Orchestrated sustainable integration of retail apps within a unified framework.

●Provided essential data support for analytics tools across Vanguard branches.

JPMorgan Chase, Newark, DE July 2021 - Feb 2022

Data Analyst

●Achieved a 20% increase in efficiency by partnering with product owners to optimize capacity and streamline deliverables while meticulously organizing and tracking data.

●Enhanced accuracy 30% for customer KPI tracking through engineering sophisticated Tableau dashboards with dynamic filters, parameters, and calculations.

●Cut analysis time by 25% via delivering a custom Tableau dashboard that streamlined transactions.

●Heightened accuracy 15% by leveraging Apteryx to extract alias expiry dates from Loan IQ & TPS.

●Designed complex SQL queries that improved the efficiency of extracting, manipulating, joining, and analyzing large datasets for enhanced data retrieval processes.

Tekstrom. INC, Wilmington, DE Jan 2019 - May 2021

Quality Assurance Engineer

●Engaged in dynamic Agile and Scrum meetings with advanced analytics, consistently prioritizing effective real-time communication to ensure seamless team collaboration.

●Collaborated closely with the development team to thoroughly identify, scrutinize, and document defects in ALM while diligently tracking them until conclusive final resolution.

TECHNOLOGIES & CERTIFICATIONS

Technologies: Tableau • SQL Management • Studio • JIRA • Microsoft Office • Oracle • HP ALM • UFT/QTP • Alteryx • Power BI • SharePoint • Tableau Prep • Loan IQ

Certifications: Data Analytics Certification - Wilmington University

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