Data Entry Customer Service

YJ

YVETTE JAMES-LEWIS

yveĴejms***@gmail.com 803-***-**** West Columbia, SC 29170

CAREER SUMMARY: Professional with over 10 years experience providing admin support, offering versatile office management skills, proficiency in microsoft office programs. Strong customer service experience, with exceptional collection skills.

Microsoft Office Suite, Mac Operating Systems, Mesta Med, MediSoft, Intergy, EDI, Criterions, Epic, Salesforce, Ehr, 10-Key Data Entry, Brightree, Healthport Direct, Horizon Business Folder (HBF), Cerner Millennium,

Billing, Data Entry, Debit/Credit Direct Payments, eFaxing, Insurance Follow-up, Multi-line telephone board, Webserve, Quickbase, Livexchange, EFE Tool, CSR Tool, Avaya Agent, Citrix Receiver, MS Teams,

NICE, Kronos, Starmatic

Arise Virtual Solutions Inc. Columbia, SC

Remote CSR

02/2014 - Current

Answered customer questions and addressed concerns, for refunds, created & researched orders. Assisted with troubleshooting system issues needing updates, manually deleting files to make room, helping also with username or password resets. Emailed knowledge based articles, verified income tax return status. Pushed software downloads, unlocks to customers if product failed. Referred to outside agencies, based on area of resolve.

North Georgia Mtn Assoc/Arise Virtual

Solutions, Inc Blairsville, GA

Remote CSR

03/2014 - 10/2019

Inbound/Outbound calls helping with income tax returns. Trouble shooting with navigation & entry, processing or researching orders downloads and installs, as well as refiling ones rejected. Co-browsed by connecting to either their mobile device or pc to further assist sharing screen aiming for beĴer call resolve.

Transcom USA Columbia, SC

Tier I Tech Support

04/2017 - 11/2018

Supported customers with online billing, access and account issues. Assisted customers with various types of technical issues via email, live chat and telephone. Reset passwords, performed software updates, billing issues. Supported help for iOS devices, including submiĴing orders for replacement purchases.

InMed Diagnostic Services of SC, LLC

Columbia, SC

Collector

05/2013 - 11/2017

Collected payments from overdue balances, verified, and added in new insurance. Paper claim forms printed re-billed, proposed reduction on seĴlements on worker's compensation claims payments posted received via debit/credit, removed accounts in write off status, referred to crm. Invoices printed and mailed. Appeals to Insurance companies etc. Receivable Solutions, Inc Columbia, SC

Patient Account Specialist

10/2010 - 11/2011

Retrieved past due monies, devised ways of making payments on plans for individuals facing financial distress Verified Insurances, re-billed claims needing corrections for denied and non-covered charges. Sent in Summary

Skills

Experience

Referrals, applications for low income assistance, inbound/outbound dialer, and worked denials.

Daytona College Ormond Beach, FL

Medical Billing/Coding

2017

Monroe College Yonkers, NY

Computer Science

1998

Education and Training

Contact this candidate