Collections Specialist Spanish Interpreter
Resume:
ERIC O. MENDOZA
Las Cruces, NM 88001
*********@*****.***
CORE STRENGTHS
• Certified Spanish Interpreter
• Collections Specialist
• Professional Customer Service
Representative
• Organizational leadership
• Microsoft fluent
• Training and development
• Public Speaking
• Research analysis and assessment
• Strong interpersonal skills
• Conflict resolution
• High ethical standards
PROFESSIONAL EXPERIENCE
Interpreters and Translators, Inc.- Glastonbury, CT 2008 - Present Spanish Interpreter
• Contracted to interpret and translate for legal, medical and insurance matters for US Immigration, MA court system, MA Prisons and Department of Corrections, hospitals, and professional organizations.
• Simultaneous and consecutive interpreting – Interviews, Department of Child and Family Services
(DCF) hearings, parole board hearings, prison hearings and interviews, deposition statements, investigative assistance
• Assigned at various state court and local organizations throughout MA Benoit Language Services - Northboro, MA 2002-Present Spanish Interpreter
• Contracted to interpret and translate for legal, medical and insurance matters for MA Department of Industrial Accidents (DIA), hospitals, insurance, and professional organizations.
• Simultaneous and consecutive interpreting – Workers’ compensation cases, deposition statements, interviews, examinations under oath brochures, tests, applications, and flyers
• Assigned at various state and local organizations throughout MA including Vanguard, Lahey Clinic, St. Elizabeth Hospital, The Arbour, private law firms and insurance companies throughout Massachusetts.
Brockton School System - Brockton, MA 2008-2010
Substitute Teacher
• Substitute taught at all schools throughout Brockton School System K-12.
• Willingly substitute taught at the challenging and alternative schools.
• Assisted bilingual students and children with needs throughout school system. Cross Cultural Communication - Woburn, MA 2002-2008 Spanish Interpreter
• Contracted to interpret and translate for businesses, hospitals, and different professional organizations
• Simultaneous and consecutive interpreting – brochures, tests, applications, and flyers
• Assigned to various hospitals throughout MA- MA General, Brigham and Women, Partners HealthCare, Children's Hospital of Boston, MA Eye and Ear, Mc Lean Hospital, Metropolitan State Hospital, Brockton Multi Center, and several private practices throughout the South Shore of MA. Eric O. Mendoza Page 2
Robert Half International/ Accountemps - Boston and Braintree, MA 2004-2007 Credit and Collections Specialist
• Last assignment through Accountemps with Harvard Pilgrim Healthcare, Quincy, MA
• Collected on a portfolio of $4 million
• Worked off of an aging to collect from the top 300 accounts past due
• Reviewed accounts for approval or disapproval of job orders and future businesses
• Called on accounts to review, resolve and or verify past due amounts Aqua Leisure/Adecco - Avon, MA 2004-2006
Bilingual Call Representative
• Assisted customers with product information
• Handled bilingual (Spanish) calls
• Maintained statistical records of representative calls for the Call Center
• Placed necessary orders for product replacement parts under warranty
• Aided in developing and educating others on pertinent internal policies and procedures to ensure compliance
• Responsible for occasional legal research projects, incoming correspondence, fax requests, money orders, check requests, inquiries regarding product use/misuse and/or advertising, along with directions both nationally and internationally of company merchandise
• Part of team researching avenues for production and manufacturing in Latin America Winter, Wyman - Boston, MA 2003-2004
Collections Specialist
• Collected for LoJack on temporary assignment
• Called clients that were past due on their accounts
• Worked off an aging generated daily or weekly
• Telephoned and documented client phone calls using Great Plains system KForce - Boston, MA 2002-2003
Credit and Collections Representative
• B2B collections from small to large companies- Boston's Children Hospital and Katherine Gibbs School
• Portfolios ranging from $5 to $12 million
• Credit analyst, reviewing prospective customers and their credit
• Versatile with different computer systems
Key3Media - Needham, MA 2000-2001
Collections Specialist
• Telephoned customers for post-show collections and hotel commissions and accruals
• Open booth account receivable balances and cancel receivables
• Post-show collections for all domestic and Canadian events and other international clients
• Update account receivable system with pertinent information from collection call
• Assessment of collectability of post-show receivable
• Proposal of specific write-offs as required
• Recommend specific accounts to collection agencies and/or attorneys as required
• Handled calculations and collection of hotel and vender commissions associated with all domestic and Canadian events
• Responsible for approximately $9 to $12 million in collections effort Eric O. Mendoza Page 3
• Collected on show events and products like Java, Seybold, Comdex, GTech, Bluetooth and Customer 360
• Coordinated with major hotels in cities of events for proper guest counts and accurate compensation EDUCATION
University of Massachusetts at Amherst, Bachelor of Arts, Political Science, May 1991 Minor in Sociology, Criminal Justice
Spanish Interpreter’s Certificate
Landivar University, Guatemala City, Guatemala Spring 1989 PROFESSIONAL AFFILIATIONS
Notary Public
Freemason
Red Cross CPR/AED Certified, Red Cross Basic First Aid, Red Cross Driver Training '08-'09 REFERENCES
Furnished upon request.
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