Customer Service Representative
Resume:
Tina McWright
Sylmar, CA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Spirit Airlines Customer Service Representative
GAT Spirit Airlines-Burbank, CA
August 2024 to Present
Ticket Counter
Customer Service
Baggage
Flight Information
Assisting customers at gate with checking in and rebooking flights Assisting ramp agents in a seamless experience for the customers in boarding the plane Showroom Coordinator/ Consultant
Arizona Tile-Sun Valley, CA
January 2024 to June 2024
Temporary 6 month position - Showroom Coordinator/ConsultantArizona Tile - Sun Valley, CAJanuary 2024 to June 2024
Showroom Consultant assists as a "design consultant" assisting retail customers in selecting the tile and granite products that will achieve their design and durability objectives. Responsible for using personal design skills and product knowledge to educate the customer so that they make satisfying product selections to promote the best buying experience available. Continuous product training provided, to ensure customer is completely satisfied with outcome of design. Cashier/ Floor coordinator
HomeGoods-Granada Hills, CA
August 2023 to January 2024
Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures- Cashier. Promotes credit and loyalty programs during customer interactions. Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards. putting out stock, floor organizing the store shelves and keeping the sales floor visually appealing for customers. Merchandising displays. Scheduling Coordinator
ADT Security Services-Chatsworth, CA
February 2022 to January 2023
• Responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review and contract paperwork. Supports warehouses and interacts with sales personnel to confirm customer requests. Conducts auditing for technician products located on each truck. Managing dual computer screens daily, responding and managing emails as well as multitasking in booking appointments and interacting with Managers throughout the day. COVID-19 Contact Tracer - Remote
County of Los Angeles Department of Public Health - Temporary - Remote-Sylmar, CA January 2021 to December 2021
Covid 19 appointment scheduler - Schedules Covid 19 vaccine/booster appointments for cases. Receives incoming calls from patients inquiring about locations for vaccines. First-person of contact and refers to the appropriate departments for further inquiries. Uses phone skills to assist all patients in a professional manner.
Contact tracer-Case investigation and contact tracing is the process of working with a person (patient) who has been diagnosed with an infectious disease to identify and provide support to people (contacts) who may have been infected through close contact with the patient. This process is a core disease control measure that has been employed by health department personnel for decades and is a key strategy for preventing the spread of COVID-19. Depending on the agency or jurisdiction, the case investigation and contact tracing roles may be carried out by separate cadres of personnel. The Contact Tracer position focuses on activities involving people who may have been exposed to the virus, through close contact with a person diagnosed with COVID-19.
COVID-19 Investigator/ Tracer - Remote
Los Angeles County Department of Public Health - Temporary-Sylmar, CA September 2020 to December 2020
Case investigation and contact tracing is the process of working with a person (patient) who has been diagnosed with an infectious disease to identify and provide support to people (contacts) who may have been infected through close contact with the patient. This process is a core disease control measure that has been employed by health department personnel for decades and is a key strategy for preventing the spread of COVID-19. Depending on the agency or jurisdiction, the case investigation and contact tracing roles may be carried out by separate cadres of personnel. The Contact Tracer position focuses on activities involving people who may have been exposed to the virus, through close contact with a person diagnosed with COVID-19.
• Conduct daily check-ins to assess signs/symptoms via a locally designated method. Facilitate referrals for testing and medical evaluation for clients who become symptomatic. • Utilize a computer, tablet, and/ or cell phone with appropriate access to required applications, databases, and/or web-based platforms, daily. Document pertinent information in COVID-19 contact tracing forms, and conduct data entry into health department data/surveillance systems while adhering to protocols for completeness, timeliness, and frequency. • Collaborate and coordinate with a team of public health professionals (e.g., case investigators, surveillance coordinators, surveillance triage staff, care resource coordinator, to efficiently complete contact notification and monitoring assignments. Inform the team and supervisor when attempts to communicate with a contact are unsuccessful. Elevate complex situations to the supervisor for further guidance.
Activation Specialist
North American Bancard-Woodland Hills, CA
March 2020 to June 2020
Delivers technical advice and instructions for initial activation from a remote location via the phone or instant messaging
• Guides customer through the installation of new products and services : ( credit card processing terminals/POS systems)
• Responds and resolves technical problems customers have with products or services within an in- bound calling environment
• Provides one on one training for clear organization on new programs and systems
• Communicating and coordinating with colleges to resolve merchant issues promptly and in a timely manner
• Maintaining full knowledge of the companies products & services to assist in any of the merchants business inquiries.
• strong attention to detail
• Strong work ethic with a professional attitude/ Communicating with merchants through an inbound call center environment./Maintaining a positive, empathetic, & professional attitude towards clients on a daily basis.
• office practices, procedures and equipment including copiers, scanners, calculators, and printers
• Laid off due to the Corona Virus*
Payroll Support Specialist - Temporary/ Aerotek
Entertainment Partners, California-Burbank, CA
November 2019 to January 2020
• Manages all email, fax & mail cases in Salesforce / Handles a high volume of telephone calls for various employee & client inquires/multitasks
• Processes PWE requests in compliance with company security policy. • Analysis of PWE’s/client records for potential corrections. • Review and verify correct information on Workers Compensation EDD forms before issuing.
• Maintains spreadsheets and completes Verification of Employment forms for the PWE Support team.
• Proficient in computer programs and applications including Microsoft Office - Word, Excel, Outlook & Salesforce CRM.
• Ability to prioritize workload. / Good Communication skills including active listening, written and oral comprehension and expression. • Very organized and focused. • Analytical skills. • Able to meet strict deadlines. • Handles high volume of telephone calls. • Responsive to employee issues. • Effective interpersonal skills. • Able to be flexible and adapt in the workplace.
• office practices, procedures and equipment including copiers, scanners, calculators, and printers Account Administrative Representative
North American Bancard-Woodland Hills, CA
August 2018 to October 2019
• Providing trouble shooting for communication errors on a variety of different types of merchants terminals/ POS Systems for successful processing/ Acknowledging and resolving complaints with a strong attention to detail. Maintaining full knowledge of the companies products & services to assist in any of the merchants business inquiries.
• Keeping records of client interactions, transactions, comments, complaints in the internal systems.
• Communicating and coordinating with colleges to resolve merchant issues promptly and in a timely manner.
• Ensure satisfaction and provide professional support by offering solutions to customers' concerns.
• Willingness to remain open minded to constant change in a fast paced environment.
• Providing merchants monthly billing statement reviews, resolving charge back inquiries, rates and fee analysis.
• Understanding of requirements of PCI compliance.
• Assist merchants with potential escalations prior to obtaining management involvement
• Strong work ethic with a professional attitude/ Communicating with merchants through an inbound call center environment./Maintaining a positive, empathetic, & professional attitude towards clients on a daily basis.
• office practices, procedures and equipment including copiers, scanners, calculators, and printers Administrative Support/Sales Representative
AT&T - Cellular-Sherman Oaks, CA
October 2007 to September 2017
• In charge of completing all Clerical & Administrative back office duties, including daily auditing, shipping and receiving inventory. Performing daily product counts.
• properly closing out registers, reviewing and confirming all receipt transactions have been coded and finalized correctly from the previous day
• Providing daily correspondence through emails to other departments for managers in regards to special orders. Verifying all transactions for correct processing, exchanges, returns, and fulfilling specific orders for large business
• Cash handling/counting and closing registers
• Completing clerical tasks through analyzing information for over or under inventory with problem solving through continuous daily research
• Microsoft Outlook/Word office skills.
• Excellent communication skills/ very organized
• Answering phones & scheduling manager and customer meetings/ service appointments • Able to multitask in high paced environment
• In charge of arranging all co-workers and managers birthday parties
• collecting team monies for special occasions and outside events
• Assisting floor representatives in interacting with actual customers to close final sales with additional product suggestions
• Reviewing and reporting any product discrepancies through reports, by controlling incoming shipments
• Adjusting returned /damaged products in and out daily as required
• Reviewing products for correct pricing, discounts, and trades
• Conducting yearly full audits with outside auditors, in order to maintain store compliance at all times.
• Negotiates the purchase of ordering office supplies/equipment per managers request in accordance with the budget provided
• office practices, procedures and equipment including copiers, scanners, calculators, and printers On call -Medical Desk Resceptionist
Kaiser Permanente-San Leandro, CA
October 2006 to October 2007
• Medical Desk Receptionist/Clerical for Sleep apnea studies dept.,Lab dept.,pediatrics dept.,Optical, etc.
• Provides clerical support by processing patients according to standard procedure.
• Provides daily face to face interaction and Customer service.
• Acts as a liaison between the unit, patients, families, visitors, and other departments.
• Answers phones in a fast paced environment-multitasks with various daily job duties.
• Schedules, cancels, reschedules appointments for all patients
• Registers patients by using different types of computer systems for check-in and review purposes. • Cash handles, maintains and secures cash receipts and change funds.
• Processes receipts and deposit cash with appropriate documents at then end of the shift.
• Familiar with Kaiser Computer Medical Systems -:such as:
• :PARRS (Patient Appointment and Reporting System)
• ARS (Automated registration system),
• ARMS (Medical Records Management).
• HIPPA trained
• on call /able to work various hour/over time if needed
• office practices, procedures and equipment including copiers, scanners, calculators, and printers Sales Representative/Customer Service
AT&T-Van Nuys, CA
September 2001 to February 2006
• Able to multitask by listening and responding to customers while typing information into a database. • Connecting with each need and request in order to maintain a daily required sales quota.
• Able to resolve conflict quickly and positively without disruption/team player
• Ensuring commitments were met by resolving issues first, and then being able to follow up with excellent customer service and sales.
• Dispatching to outside company techs to complete repair or installations of the AT&T DSL per customer requests.
• Interfacing with management teams to arrive at final decisions to provide appropriate services.
• Effectively selling by being able to determine the accurate products for customer needs.
• office practices, procedures and equipment including copiers, scanners, calculators, and printers Engineering Assistant - Conduit Drafter
AT&T / Pacific bell-Van Nuys, CA
December 1999 to September 2001
• Knowledge of CAD systems with Synergy and Inhouse for outside plant engineering design and record keeping.
• Correctly identifying and drafting underground cables, and providing a schematic to related engineers through mathematical equations for the purpose of maintaining underground telephone conduit.
• Able to perform accurate designs at a high pace for inside/outside engineers by drafting all communication systems, service cables,transmitters, and receivers.
• Having the capacity to read and understand various complex drawings in order to maintain the installation of required cable systems provided through AT&T phone company.
• office practices, procedures and equipment including copiers, scanners, calculators, and printers 411 Operator
Pacific Bell-Reseda, CA
June 1989 to December 1999
• Furnishes directory information to callers requesting business or residential type details.
• Providing addresses, phone numbers, personal and business information, directions per customer request
• Accessing a computer daily, and inputting statistics in order to bring up desired listings.
• Relaying proper information to customers while being able to multi-task several systems
• Handle all calls quickly and efficiently in order to meet the companies required daily expectations
• office practices, procedures and equipment including 10 key, copiers, printers, and calculators JOB REFERENCES::
Enrique Mendoza - ADT Technician Manager /
Holanda Soto - Co Worker - ArizonaTile 818-***-**** Danielle Denig - Co Worker - Arizona Tile 517-***-**** Daisy Medina - Friend/ previous co-worker / 818-***-**** Education
Associate's degree in Fine Arts
Fashion Institute of Design & Merchandising-Los Angeles - Los Angeles, CA September 1985 to June 1989
Skills
• Google Docs (3 years)
• Medical Records
• Microsoft Word (10+ years)
• Medical records
• HIPAA
• Cashier (10+ years)
• Windows
• Customer service (10+ years)
• CAD
• Merchandising
• Analysis skills
• Negotiation
• Appointment scheduling (8 years)
• Medical receptionist (1 year)
• Hospitality
• Conflict management
• Medical terminology
• Medical scheduling (1 year)
• Typing
• Cash handling
• POS
• Salesforce
• Billing (2 years)
• Workers' compensation law
• Microsoft Excel (10+ years)
• Remote access software
• Sales (10+ years)
• Drafting
• Cash register
• Client services
• Pricing
• Load & unload
• Windows Remote Desktop (2 years)
• Records Management
Assessments
Customer focus & orientation — Proficient
August 2023
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Verbal communication — Proficient
July 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Work motivation — Proficient
July 2024
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Business math — Proficient
July 2024
Using basic math to solve problems in a business context Full results: Proficient
Customer service — Proficient
January 2024
Identifying and resolving common customer issues
Full results: Proficient
Early childhood development — Proficient
May 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Protecting patient privacy — Proficient
July 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Administrative assistant/receptionist — Proficient May 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Recruiting — Proficient
May 2023
Managing the candidate sourcing and selection process Full results: Proficient
Medical receptionist skills — Proficient
June 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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