Team Member Customer Service

JULIE A. LEE

Portsmouth, Va. *****

757-***-**** - ******@*****.***

PROFESSIONAL SUMMARY

Successful in managing multiple projects simultaneously with efficiency in fast-paced, high-pressure environments. Adept leader, communicator, and educator engaging with diverse levels of management. Consistently surpassing personal and team objectives, demonstrating strong management and leadership capabilities. Possessing technical expertise, effective communication, and strong interpersonal skills. Collaborative team member driven, positive, attentive, and continuously learning and growing. SKILLS

• Proficient in Microsoft Word Skilled in Microsoft Outlook communication tools

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• Excel proficiency • Proficient in Microsoft PowerPoint Proven leadership and team

management skills

• Skilled in collaboration and workflow

coordination

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• Independent achiever • Rapid skill acquisition

• Versatile in dynamic environments • Effective educator WORK HISTORY

08/2021 to 06/2025 Skilled Tradesman, Locksmith

Portsmouth Public Schools – Portsmouth, VA

Read and interpreted drawings, plans and specifications to complete projects accurately.

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• Performed minor wall and door repair.

Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

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• Installed new locks, door handles, and door closers. Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.

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Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.

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Conducted thorough assessments of existing security measures during consultations, recommending appropriate upgrades to enhance protection levels.

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Managed inventory levels effectively, ensuring adequate stock availability for completing assigned tasks without delays.

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Educated clients on proper lock usage techniques to reduce instances of damage or malfunction over time.

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• Cut new keys from code using specialized equipment when original keys were lost or unavailable.

• Installed new door hardware such as locks, plates, and closers 11/2013 to 08/2021 Security Technician & Dispatcher Tweeds Locksmith Inc. – Portsmouth, Va

Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.

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Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.

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Contributed to overall company growth by consistently meeting or exceeding sales targets for security system installations.

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Delivered comprehensive training sessions to fellow technicians, fostering a cohesive and knowledgeable team environment.

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Managed inventory effectively, ensuring all necessary parts were available for installations and repairs without delays or shortages.

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Provided exceptional customer service by addressing client queries and concerns in a timely manner, ensuring satisfaction with their security solutions.

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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

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• Directed dispatching, routing, and tracking of up to 6 fleet vehicles. Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

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Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

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Promoted teamwork among colleagues by proactively assisting others when needed.

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Maintained updated and detailed records of calls in physical and electronic database.

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Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

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Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

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Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

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• Analyzed customer feedback and provided solutions to improve customer service. 04/2013 to 10/2013 Cleaner

Clean Team – Outer Banks, NC

• Hands on Rental Cleaning Team Member

Maintained Rental properties on a weekly basis for vacation homes in the Outer Banks area of NC.

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02/2013 to 04/2013 Temporary Sales Associate

Lowes' Home Improvement – Elizabeth City, NC

Responsible for daily activities of salesfloor including shelf maintenance, product rotation and excellent customer service.

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04/2012 to 10/2012 Traffic Control Assistant

Spivey Rentals – Chesapeake, VA

• Successfully installed and removed temporary traffic control devices.

• Effectively maintained truck inventory and cleanliness. 09/2003 to 10/2011 Department Manager/Key Holder

The Home Depot – Chesapeake, VA

Maintain assigned Departments by approving employee schedules, coach/train assigned employees, maintain effect inventory levels, demonstrate impeccable customer service skills, stand as acting store manager in his absence, and execute store operating procedures.

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EDUCATION

Associate of Applied Science Degree: Computer Drafting & Design ITT Technical Institute - Norfolk, VA

• 3.8 GPA

01/1995 High School

Great Bridge High School - Portsmouth, VA

Lettered in Soccer, Basketball, and Track and Field REFERENCES

Stephanie Kristin, Podruchny, Mechanical Designer 2, 757-***-****, 757-***-****, Valkyrie Enterprises, 3800 Village Ave, Norfolk, VA, 23502, W, M

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