Customer Service
Resume:
Stephanie A. Ramsey
Deatsville Alabama 36022
*************@*****.***
OBJECTIVE
To seek a position with responsibilities that will effectively utilize my communication, leadership, and organizational skills and experience can be fully utilized while gaining new experiences and knowledge. EXPERIENCES
Customer Service/Dispatch September 2023 - March 2025 Rogers Group Inc.
● Answer Phones taking Aggregate orders for Contractors and Residential customers
● Assist the Salesperson with adding Quoted jobs to orders
● Assist the Dispatcher with running the scales ticketing dump trucks when needed Dispatcher June 2022 - June 2023
Holcim USA
● Take Aggregate and Asphalt orders over the phone
● Dispatch Trucks to deliver material to job sites
● Balance Credit Cards daily
● Work with Salesman adding material and pricing to accounts CSR/Scale Clerk March 2021 – May 2022
Georgia Stone Products/Jefferson Georgia
● Weighmaster Duties
● Answer phones in a timely manner and help customers with material questions.
● Assist Sales Department by entering orders in as needed.
● Make Dailey Bank Deposits and reconcile Credit Card deposits
● Complete closing reports in the afternoon and balance the cash drawer. CSR/Scale Clerk August 2017 - October 2020
Roger's Group/Jefferson County Stone Louisville KY
● Answer phones and take orders for material to job sites.
● Complete plant reports for Plant Manager such as production hours etc.
● Complete the MSHA report monthly for the hours employees work and submit it Quarterly.
● Dispatch Dump Trucks to job sites when the Dispatcher is off or leaves for the day.
● Complete closing reports in the afternoon and balance the cash drawer.
● Complete Incident reports when necessary.
Branch Operations Manager 1996 - 2017
Andrew Johnson Bank, Greeneville Tennessee
● Supervised employees and managed all daily bank operations including pay/return decisions for non-sufficient funds on demand deposit accounts
● Conducted employee reviews and managed employee time attendance data
● Customer Service Representative – Opened new accounts and maintained existing account information for customers
● Assisted customers with online banking, mobile banking, etc
● Member of the banks Compliance Committee for Deposit Policies
● Lending experience – Auto, CD and Savings Secured Loans
● Individual Retirement Account Reporting and Management Official
● Managed Teller Over and Short spreadsheet for annual reviews and monthly incentives EDUCATION
Chuckey- Doak High School
● High School Diploma
Microsoft Excel and Word
Attended bank related seminars such as Advance IRA, Advance Deposit Compliance, Safety Deposit Box, Loan Review, Leadership and Management
AWARDS
Greene County Partnership Pioneer Award – Consumer’s choice award represents the crowning achievement of recipients efforts, knowledge, trust and consumer loyalty Extra Mile Award – Executive recognition for customer service excellence References for Stephanie A. Ramsey
Doug DeBusk, EVP
Andrew Johnson Bank
124 North Main Street
Greeneville, TN 37743
Steve Holt
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