Technical Support Customer Service

Richard T. LoFaro

*** ****** **., **********, ** 08759

*******@*******.***

732-***-**** mobile

Objective:

Looking for Full or Part Time position in Customer Service and Support. Have many skills in Management, Data Entry, Computer Technical Support, Document imaging in Healthcare.

Summary of Qualifications

Background includes over 25 years of experience in technical support and management with significant accomplishments in the areas of networks, servers, workstations, installations, troubleshooting, training, and personnel supervision.

Professional Experience

NextGen Healthcare-2012-2024-Retired

Worked in the Health Care Information Exchange division . Worked on Interface installs with clients such as Hospitals, and Practice management offices. Supported EHR application and SQL databases. Have many years of experience in Customer Service.

I was assigned many types of Projects with Interfaces exchanging data with Health Exchanges via HL7 interfaces. Have experience with De-conversions, API projects, Mirth etc...I worked on these projects with a group of NextGen engineers and Vendors. Controlled Meetings and saw projects to the completion.

Alpha Systems, Huntingdon Valley, PA 2005 – 12/2011

Lead Support Engineer

lProvide customer support for numerous hospitals utilizing our healthcare document imaging application that rely on Web based applications, SQL server databases, HL7 interfaces and document scanners such as Kodak and Fujitsu.

lProvide record retrieval of scanned and downloaded images from the patient's electronic medical record chart.

lInstall turnkey systems consisting of servers, workstations, scanners, applications and databases using Microsoft operating systems 2000-2008 server.

lInstall and maintain electronic cold feeds for radiology, laboratory, and various other departments to minimize workload for users by reducing the need to scan documents.

Quadramed Corporation, Neptune, NJ 1997 - 2005

Manager of HealthCare Document imaging division

lProvided technical support for document imaging systems installed in various hospitals.

lInstalled turnkey systems consisting of servers, workstations, scanners, applications and databases.

lResponsible for all hardware, application support, database integrity and management of backups.

lAdministered downloads of hospital bills, ERA and EDI for processing to the patient centric imaging system.

lResponsible for personnel supervision of support engineers as well as budgets, reviews and training.

lManaged HL7 interfaces.

lTypes of hardware/software supported: Compaq, Dell, IBM, Sun, Dell Raid Arrays, Fujitsu, Kodak, Bell & Howell scanners, HP Optical Jukeboxes, Kofax hardware/software. Operating Systems: MS 2000/2003 server, SUN/OS, AIX and SCO UNIX. Databases: Borland Interbase and Microsoft SQL server 2000.

Medic Computer Systems, Edison NJ 1993 - 1997

Senior Technical support Engineer

lInstalled turnkey systems with a medical database for the Healthcare field, such as doctor's offices and hospitals.

lInstalled RISC 6000 systems running AIX, and Pentium based systems running SCO UNIX/XENIX.

lProvided technical support to customers by remote dial-in and onsite support if needed.

lInstalled systems throughout the U.S running TCP/IP and also RS232 interfaces.

lWorked with many kinds of peripherals such as Tape drives, Printers, SCSI Devices, Computone port muxes, IBM remote access nodes and Multiplexes.

Education

Control Data Institute - Basic Electronics, Micros, Programming, Algebra, Theory of Operations and Repair of Computers and Peripherals.

Seminars: Included UNIX, TCP/IP, Microsoft SQL

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