International Flight Attendant

Karen Lorraine Collado

*****.**********@*****.*** 808-***-**** www.linkedin.com/in/karen-l-collado

Education

Bachelor of Science in Behavioral Science and Human Services August 2025

South Mountain Community College, Phoenix, Arizona

Associate of Science in Behavioral Health Sciences May 2023

Glendale Community College, Glendale, Arizona

Skills

Languages: advanced Spanish and Portuguese (verbal and written) and conversational Italian (verbal and written)

Technical: Microsoft Suite, Zoom, Teams, Webex, Work Flowy

Certifications

Trauma Informed Care and Advanced & Beginner Behavioral Science

CPR First Aid (expiration: 12/2025)

Yoga Teacher Training 200 Hour Certification (September 2013)

Experience

Research Assistant September 2024 – present

Arizona Trauma Institute, Mesa, Arizona

Construct a proposal for a research ‘white paper’ to secure funding for a NeuroAffective initiative in the workplace

Conduct informational interviewing to secure study participants over 6 weeks through NeuroAffective data analyzing with the end goal of a scientific journal publication

Utilized the Study of Aaron Antonovsky and the scientific concept of Salutogenesis (Sense of Coherence, Generalized Resistance Resources) in moving people towards positive mental & physical health fostering through resilience, adaptability, and shifting focus

Behavior Coach (Parents and Children Teaming Together) October 2023 – August 2024

A New Leaf, Mesa, Arizona (Grant ended August 2024)

Taught and implemented self-regulation skills to children ages 4-18 in a 1:1 home setting through play and trust development

Implemented and created individualized learning plans using science-based and creative practices including yoga, meditation, and reading to allow parents to practice co-regulation skills

Mentored peers by allowing observation of coaching sessions to effectively apply science-based and creative practices to instill successful sessions

Successfully graduated 5 clients through 3-5 sessions per week

Completed clinical documentation accurately using HIPPA compliance and adhered to timelines and deadlines

Music-Booking Agent (Chill Boy Blues-Guitarist) February 2019-September 2023

Cardiff By the Sea, California

Contacted music venues, promoters, and events coordinators to secure and negotiate performance dates and contracts

Engaged with music promoters to restore severed relationships due to the artist’s personal setback by regaining trust and rebuilding relationships through consistent follow-through

Collaborated with local business owners to bring awareness of the artist’s resurgence, resulting in successful ticket and CD sales

Marketed events through personalized social media outreach, including Facebook and Instagram, and direct contact at live events for high attendance and sold-out shows

Utilized grassroots marketing approach, community outreach, and presence at local community events such as farmers market

Fostered a circle of influence to establish reach/brand loyalty succeeded in consistent following

Realtor (Relief Properties HGTV Gut Job) June 2015-Januarary 2019

Keller Williams Strongsville, Ohio

Secured 90% of sales and client base through networking in the community, door knocking, and cold calling using CRM

Hosted marketing and sales events to develop client base and future sales by acting as the main spokesperson, getting clients to the call to action (CTA)

Provided buyer and seller education while conducting informational interviews to connect clients to purchase

Sold over $2 Million in “luxury”, New Construction and Renovated Properties

Ritz Carlton (Hostess/Music Coordinator) November 2016-August 2019

Cleveland, Ohio

Ensured memorable guest experience through rapport building and anticipating client needs & preferences

Made reservations & promoted hotel events through client engagement

Marketed, promoted & introduced Cleveland Jazz Orchestra to hotel GM and now hosts entertainment for annual special events

Connected music talent, people of interest to hotel establishment engaging in community networking events

Collaborated in arts committee to enhance and promote the arts at hotel and connect guests to experience hotel motto & culture

Flight Attendant October 1998-April 2014

United Airlines

Base: Los Angeles International Airport

Delivered exceptional in-flight customer service to ensure passenger safety and fine hospitality during international and domestic travel

Provided interpreter services aboard flights in Spanish, Portuguese & Italian to create a welcoming and inclusive environment

Utilized Crew Resource Management computer program to manage calendar, report incidences, and complete training modules

Addressed and resolved all passenger concerns with professionalism and empathy while fostering a positive travel experience

Affiliations

Board Member for Cleveland Jazz Orchestra January 2016-January 2019

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