Customer Service Quality Control and Management

Brieana Poulter

**************@*****.*** 559-***-**** Fairfield, CA

WORK EXPERIENCE

Butter Pecan Bake Shop June 2024 - Current

Manager/Project Assist

Manage shifts and shop to ensure excellent customer service, proper money handling, efficient workflow.

Used previous management skills and built on them while opening Butter Pecan’s Fairfield location and aided in training a thriving team.

Project assisting for the future franchising of the Butter Pecan brand including designing quality control standards, work efficiency curriculum, and problem solving.

Closets By Design May 2023 – June 2024

Designer & Sales

Design and draft organizational systems that solve clients’ issues and add resale value to their homes

Independently manage client accounts with finance, installation, and demolition of homes

Manage time and keep clear organized schedules to exceed client and business needs

Year to date have succeeded in excellent sales bringing 6 figure revenue

Modernist Cocktail Lounge Aug. 2022 – April 2023

Server Fresno, CA

Successfully ensure guest satisfaction using enlightened hospitality, adaptive skills, and de-escalation training

Responsible for continuing education and testing to ensure quality recommendations and upselling.

Consistently worked high-volume shifts with ease, optimized flow floor staff, and adapted to any circumstance

The Revue Coffee Shop Oct. 2018 - Aug. 2022

Management & Barista Fresno, CA

As a manager, has trained and overseen new employees as well as optimized and created a curriculum for training.

Responsibilities as manager

oCreated a streamlined workflow and oversee cash handling as well as staff organization

oManagement of pastries/food as well as pricing adjustments on products that increased sales and satisfaction of both the store and customers.

Using experience as a small business owner has helped to learn strong financial skills which have benefited The Revue and led employees to thrive.

Onward CA March 2020 – June 2020

Data Entry Analyst Fresno, CA

Efficiently researched and organized opportunities and resources for people affected by the Covid 19 pandemic

oResources included: Housing, financial support, food banks, childcare, mental and physical health care.

Consistent reporting of resources caused more people to be reached, leading to Onward branching out into other states.

Mountain Mikes Pizza Sept. 2016 – Oct. 2018

Manager/Delivery Driver Fresno, CA

Training, cash handling, prompt service and adaptive problem-solving skills led to a fast-paced work environment.

oResponsibilities included: managing vendor accounts and payments, scheduling employees, inventory, shipment handling

Cigars Limited Nov. 2020 – Aug. 2021

Sales Fresno, CA

Improved customer satisfaction with vast knowledge of cigars and flavor pallet leading to higher sales per customer.

Worked with owner and boutique cigar makers to further education and broaden my understanding of history and the art. This deeper knowledge brought in crowds of diversity to discover cigars.

EDUCATION

Fresno City College Present

Associates for transfer, Studying Physics and Business Fresno, CA

Studying Business to aid in my future brick and mortar with an emphasis in finance

SKILLS & INTERESTS

Skills: Adaptive management skills, bookkeeping, optimal organization, data analysis/entry, barista and coffee experience, knowledge in Microsoft Office Suite and QuickBooks, have Food Handler’s License, Responsible Beverage Service Certification, BarSmarts Professional completed.

Interests: Management and adaptive learning, finance and business management, dancing (previously break dancing), strategy games, extending my flavor pallet, cooking

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