Customer Service Representative

Newark, NJ *****

908-***-**** **************@*****.*** WWW: Bold Profile

Trilingual professional fluent in Portuguese, Spanish, and English.Detail-oriented Customer Service Representative and Market Manager with extensive experience in high-paced environments. Excels in team collaboration and customer satisfaction, with a proven track record of resolving complex issues and driving business growth. Fluent in English, Spanish, and Portuguese, enhancing communication with a diverse client base. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.

Fluent in English, Spanish, and

Portuguese

Social Media Engagement

fashion and beauty

Computer skills

Conflict resolution

Friendly, positive attitude

Customer service

Organization

Analytical thinking

Verbal communication

Time management

Problem resolution

Leadership

Social perceptiveness

Critical thinking

Task prioritization

Quality assurance

Excellent communication

08/2024 - Current Tory Burch Elizabeth, NJ

Sales Associate

Assisted customers in selecting outfits, ensuring choices aligned with personal style and occasion needs.

Scanned, priced, and bagged customer groceries efficiently to maintain smooth checkout flow.

Promoted add-on products and services to increase purchases. 04/2022 - Current Brooklyn Hair Newark, NJ

Market Manager

Drove team performance and revenue growth by implementing effective mentoring and motivation strategies; spearheaded brand awareness through innovative event planning.

Secured clients and customers.

Planned and executed events to boost brand awareness. Managed all aspects of the brand platform.

06/2020 - 10/2022 Eje Travel Retail Newark, NJ

Customer Service Representative

Streamlined boarding process through meticulous document verification, enhancing customer satisfaction and efficiency.

Leonila Pedro

Summary

Skills

Experience

Enhanced boarding process by ensuring timely verification of passenger documents.

Resolved customer complaints promptly and efficiently. Delivered outstanding customer service to achieve satisfaction. Developed strong organizational skills.

02/2022 - 09/2022 Sephora Short Hills, NJ

Beauty Advisor

Tailored beauty solutions to customer needs, providing detailed product knowledge and usage tips, fostering customer loyalty through personalized service.

Educated customers about the proper use of cosmetics, fragrances and other beauty items.

Implemented reward programs to enhance customer retention and satisfaction.

06/2017 Admiral William F.Halsey Elizabeth

High School Diploma

New Jersey City University Jersey City, NJ

Some College (No Degree)

Customer Relationship Management, Leadership Principles. Certified Customer Service Professional (CCSP), Project Management Basics. Education and Training

Certifications

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