Business Analyst Cloud Infrastructure

Sahil Kamat

Kitchener, ON N*C*R* • 548-***-**** **********.***@*****.***

PROFESSIONAL SUMMARY

Passionate, versatile, and results-driven Backend Developer offering an advanced academic background in Computer Engineering and 2+ years of experience leading software design, testing, and optimization activities. Recognized as a strategic problem-solver with a demonstrated record of defining and implementing solutions that drive product improvements and ensure current and future business needs are met. Proven history of contributing to all aspects of project development - from initial design and planning to testing and integration. Confident communicator who builds strong working relationships, generates detailed reports, and effectively collaborates with key stakeholders. Currently working as a technical analyst at Gatestone and have also applied for PR in Canada.

CORE STRENGTHS & TECHNICAL EXPERTISES

Cloud Infrastructure Optimization: Proficient in optimizing cloud infrastructure using AWS, ensuring scalability, cost- effectiveness, and high availability to meet business needs.

Distributed Systems Development: Experienced in designing, developing, and maintaining highly available distributed systems at scale, leveraging technologies such as Python, Kotlin, MySQL, and Kubernetes.

Load Testing and Performance Tuning: Skilled in utilizing load-testing frameworks like Locust to optimize infrastructure performance, ensuring resilience during peak traffic (e.g., holiday seasons) and capacity tuning for cost efficiency.

Technical Leadership and Project Management: Proven ability to lead engineering teams, set quarterly goals, and navigate ambiguous, open-ended technical challenges, delivering projects that align with business objectives.

Cross-Functional Collaboration: Adept at collaborating with product management, design, and analytics teams during the product development lifecycle to articulate technical constraints and make informed decisions regarding risks and trade- offs.

Code Quality and Standards: Advocate for high-quality code and design standards, implementing and promoting best practices through code reviews, tech talks, and mentorship within and beyond the team.

Operations and Monitoring: Experienced in creating and monitoring key performance metrics to ensure system reliability, supporting operational tasks, and participating in on-call rotations to maintain system uptime.

Scalability and Infrastructure Cost Management: Expertise in right-sizing compute and data workloads, reducing infrastructure costs while ensuring performance and global scalability of services.

Capacity Modeling and Resource Allocation: Expertise in developing capacity models to ensure efficient resource allocation, helping to optimize performance during critical periods while minimizing costs.

Proactive Problem-Solving and Issue Resolution: Strong ability to proactively identify and resolve technology, project, or process issues, ensuring smooth and uninterrupted development and operational workflows.

Mentorship and Talent Development: Skilled in mentoring junior engineers, providing feedback and guidance to help grow talent within the team, and leading by example to foster a culture of ownership and accountability. PROFESSIONAL EXPERIENCE

Technical Consultant, 10/2023 to Current

Gatestone – Toronto

Provided technical help and troubleshooting for network, internet, cable, digital phone, and computer difficulties.

Communicated electronically and by phone with customers experiencing technical difficulties to determine.

Used internal software, tools, and instructions to study and implement client issues and solutions.

Maintained client records, including a diary of problems and remedies by other technical support representatives.

Provided an excellent client experience while adhering to support scope rules.

Educated customers on how to fully benefit from the client's products and services.

Seeked chances to develop the business and enhance customer experiences.

Demonstrated strong time management and multitasking skills to maintain excellent service standards.

Properly documented customer contacts and report any service faults. Use of Time:

Technical help and troubleshooting: 40%, Communication with customers: 25%, Tool utilization and implementation: 15%, Maintaining client records: 10%, Providing an excellent client experience: 5%, Educating customers on product benefits: 3%, Seeking business development opportunities: 2%, Time management and multitasking: 5%, Documenting customer contacts and reporting faults: 5% Junior Backend Engineer, 01/2020 to 01/2021

CRMNext (Acidaes Solutions Private Limited) – Mumbai

Oversaw the day-to-day backend development of new features and functionalities in the cloud based CRMNext customer relationship management (CRM) system for the client HDFC bank, the largest private bank in India.

Generated reliable and scalable code in various programming languages such as SQL, C#, SOAP, Java, and XML

Cultivated client relationships to understand needs, present solutions, implement feedback, and address issues.

Collaborated with internal and external stakeholders during the full-cycle execution of up to 3 concurrent projects.

Prepared design documents, delegated testing duties, tracked team performance, and drafted progress reports.

Updated the client database monthly and guided the software deployment and integration operations.

Authored and controlled business requirement documents (BRD) and functional requirement documents (FRD)

Devised and delivered training programs to educate end users on the new product releases and configuration. Use of Time:

Backend development: 40%, Code generation: 25%, Client relationship management: 15%, Stakeholder collaboration: 10%, Document preparation and tracking: 5%, Database maintenance and deployment: 3%, Authoring requirement documents: 1%, Delivering training programs: 1%

Business Analyst Intern, 01/2019 to 01/2020

CRMNEXT (Acidaes Solutions Private Limited) – Mumbai

Supported the software development team by gathering, documenting, and analyzing business requirements.

Drafted technical documents, structured process flows, and assisted the production team with project delivery.

Engaged end users to evaluate existing business processes, overcome challenges, and achieve daily deadlines. Use of Time:

Gathering and analyzing business requirements: 50%, Drafting technical documents and process flows: 30%

, Assisting with project delivery: 15%, Engaging end users and evaluating processes: 5% Key Achievements

Enhanced performance tracking and reporting for individual customer and business accounts at HDFC Bank by developing the Smart Account and Current Account features to provide daily updates on account activities.

Strengthened the planning, forecasting, and marketing capabilities at HDFC Bank by designing the new Fixed Deposit and Recurring Deposit features for CRMNext to calculate the amount and value of customer deposits.

Promoted to the Junior Backend Engineer role for consistently going above and beyond performance expectations. OTHER EXPERIENCE

Crew Member, 08/2022 to Current

Tim Hortons – Kitchener

Prepared and serve a wide range of food and beverages to diverse clientele in the fast-paced restaurant location.

Operated various equipment, stock incoming deliveries, and ensure compliance with quality and safety standards.

Placed orders into POS systems and handled cash and credit transactions. EDUCATION & PROFESSIONAL DEVELOPMENT

Post-Grad: Information Technology Business Analysis, 12/2022 Conestoga College Institute of Technology and Advanced Learning - Kitchener, ON Bachelor of Technology: Computer Engineering, 07/2020 NMIMS - Mumbai

Spearheaded the backend development of an augmented reality application using Java and Android Studio that allowed users to scan the signage of hotels and restaurants to automatically gather the business information. Certifications: Introduction to Programming using Python Project Management Fundamentals Business Intelligence Analyst Tableau MS Power BI SQL Server

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