Project Manager Business Analyst

TIMOTHY COLE

San Diego 410-***-**** ******@***.*** Project Manager

linkedin.com/in/timothy-cole-564a998/

SUMMARY

With over twenty years of project management experience using Agile methodologies, I specialize in developing and editing engineering documentation for production workflows and manufacturing records. I have managed a team of technicians and engineers, providing guidance, training, and the necessary resources. I develop and implement operational policies and procedures to ensure efficiency and compliance with industry standards. I oversee the planning, implementation, execution, and tracking of projects, ensuring that specific deliverables align with the project plan. I define the scope of projects in collaboration with other staff members. I create detailed work plans that identify and sequence the activities required for successful project completion. I determine the resource allocations (time, money, equipment, activities) needed to complete each project. I also establish project objectives and evaluation measures while reviewing and revising project schedules with senior management and all other affected staff to ensure project completion. Additionally, I add and manage project resources (staff), which includes conducting interviews, overseeing the selection process, and performing performance reviews. I review the quality of work completed by the project team, ensuring that all project standards are met.

EXPERIENCE

Project Manager - IT Operations/ Business Analyst EPAM Systems 01/2023 to 04/2025

Improved and managed the maintenance, operations, and administration of Verizon Wireless 4G LTE GridWide software and hardware components by creating end-user documentation.

Collaborated with Aetheros engineers and Verizon product managers to ensure effective project planning, timely delivery, and compliance with Verizon's requirements.

Established and maintained processes, procedural documentation, and policies to support the mission of Verizon GridWide.

Supervised the GridWide Operations Support team and oversaw the review and resolution of tickets.

Prepared the supporting documentation.

Engaged with customers during weekly status calls to ensure communication and address ongoing needs.

Directed technical projects aligned with organizational goals, generating over $4M in annual revenue.

Developed product strategies and roadmaps for infrastructure capacity planning.

Manager - IT Operations/ Business Analyst Aetheros 01/2022 to 12/2022

Supervised a team of two IT analysts and managed relationships with external vendors and advisors.

Created user documentation that outlines the processes and procedures for the team to follow.

Extensive experience in conducting comprehensive end-to-end testing of the GridNet platform following significant upgrades and firmware changes.

Created instructional documentation for testing procedures.

Created help desk instruction manuals that decreased support ticket wait times by over 70%.

Product Manager, Infrastructure/ Business Analyst BlackBox 01/2021 to 12/2021

Effectively managed customer-facing operations in collaboration with Daimler at Long Beach.

Ensured accurate documentation, project planning, timely delivery, adherence to specifications, and oversight of various aspects of service management.

Managed client escalations, provided excellent technical support, and skillfully handled data center operations using the instruction manuals I developed.

Implemented and documented service delivery procedures, conducted process testing for optimal performance, and managed ticketing, incident response, and billing activities.

Successfully directed technical projects that were aligned with organizational goals, contributing to an annual revenue increase of over $4 million.

Spearheaded the initiative to enhance 26 business applications and technology processes through meticulous data collection and analysis.

Reduced company-wide onboarding time for new tools by 25% through organized training materials.

Data Center Operations Manager/ Business Analyst Zuora 01/2020 to 12/2020

Supervised the strategic planning and execution of data center hardware installations and server builds at a premier facility in Las Vegas.

Led the development and improvement of Jira and CM ticketing systems, as well as cable management standards, resulting in a 45% increase in operational efficiency and streamlined hardware and troubleshooting processes.

Oversaw a dynamic team of subcontractors to uphold high standards, meet project deadlines, and improve operational efficiency.

Coordinated a cost-effective data center decommissioning project that aligned with industry best practices for data security, achieving significant cost savings of $1.2 million through sustainable practices.

Data Center Operations Manager Sony Interactive Entertainment 01/2016 to 12/2019

Managed hardware integrations, security camera systems, and environmental controls at a $65 billion data center for a company in Switch, Las Vegas, NV.

Established and enforced new policies, procedures, and standards while overseeing all documentation.

Collaborated closely with IT and business teams to streamline processes and ensure smooth coordination with top subcontractors like Switch, Trace3, and IES.

Developed standard operating procedures (SOPs) to enhance quality and efficiency while overseeing SmartHands technicians during projects and upgrades.

Generated over $8.2 million in cost savings by launching an e-waste recycling program while ensuring strict compliance with regulatory, industry, and corporate standards.

Technical Project Manager CHC Consulting 01/2015 to 01/2016

Led and managed the Google Fiber project for a major consulting firm valued at $ 10 M.

Managed the complete project lifecycle, which included site surveys, fiber hut selection, construction scheduling, and communication with clients, local teams, and city officials.

Established and maintained data center specifications for Google Fiber.

Data Center Operations Technical Manager Laureate Education 01/2007 to 01/2015

Oversaw round-the-clock operations of a data center serving over 50,000 students and faculty.

Managed a team of 15 technicians to ensure 99.9% uptime and optimal server performance.

Implemented cost-saving strategies that reduced operational expenses by 15% annually.

Managed disaster recovery planning and execution, achieving a recovery time objective (RTO) of four hours.

Collaborated with cross-functional teams to integrate new technologies, enhancing system capabilities by 20%.

EDUCATION

M.S. Electrical Engineering University of Maryland 1981 to 1983

B.S. Electrical Engineering University of Maryland 1977 to 1981

B.A. English University of Maryland 1977 to 1981

SKILLS

Agile Methodologies AI AWS Change Management Cloud Infrastructure Confluence Cost Accounting Data Center Commissioning Disaster Recovery Electrical Engineering Fire Protection Systems Generative AI Generators HVAC IEEE Infrastructure ITIL v4 IT Security and Compliance Jira Kanban Google Suite MS Project Office 365 OSHA PDUs PMP ProCore Scrum SDLC Service Now Slack Smartsheets SOX SOPs Strategic Planning Teams Technical Writing UAT UPS Visio Waterfall WebEx Zoom

CAREER NOTES

Capital Power Group - CPG, Ashburn, VA – MEP Coordinator

University Physicians - Baltimore, MD – Data Center Operations Manager

Otenasek Communications - Bel Air, MD – Director MNS Group

TESSCO Technologies - Hunt Valley, MD – Sales Engineer/Data Center Manager

USInternetworking - Annapolis, MD – Data Center Manager

Force3 - Crofton, MD – Q/A Engineer

California Microwave - Belcamp, MD – Technical Writer/Calibration Engineer

Martin Marietta Naval Systems – Middle River, MD – Technical Writer/PSA Engineer

Texas Instruments – Hunt Valley, MD – Technical Writer/Trainer

Watkins-Johnson Co. – Gaithersburg, MD – Electrical Engineer/Technical Writer

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