Administrative Supervisor Patient Care

CAROLYN DENIS

***********@*****.*** 718-***-**** Brooklyn, NY 11234

Summary

Focused administrative supervisor with overall 6 years of success in leadership and staff supervision. I have worked at Lenox Hill Hospital for over 20 years and I am currently looking for a change to broaden my experience and take on a new exciting opportunity. I am a dependable, conscientious, goal oriented, team player who is willing to go above and beyond to help my team. I communicate with customers and other employees, daily to solve problems and help maintain best quality care and procedures. I was awarded number one employee in patient care relations at Lenox Hill Hospital in 2021 and I would love to bring my skills to your team.As senior intake coordinator, I screen new potential clients or patients, gathering initial information about their needs, assessing eligibility, and directing them to the appropriate services or next steps within an organization, often in fields like healthcare, social services, or legal practices. Skills

Experience

• Training and coaching

• File and data retrieval systems

• Scheduling and calendar management

• CRM and office management software

• Data entry

• Employee training

• Calendars management

• Schedule management

• Report writing

• Soarian and allscripts training

• ICD 10 training

Northwell Health - Lenox Hill Hospital

Manhattan, NY

Administrative Supervisor

11/2020 - Current

• Monitor office inventory to maintain supply levels.

• Direct and oversee office personnel activities.

• Conduct staff meetings twice a week to help improve quality operations.

• Lead the operations of our department move during COVID -19, during an emergency crisis in the hospital.

• Recruit, train and develop administrative team to support corporate growth and objectives.

• Distribute memos and updates to apprise departments and divisions of corporate objectives and developments.

• Answer phone calls, provided information to callers and connected callers to appropriate people.

• Conduct staff performance evaluations to monitor progress and recommend professional development plan.

• Manage administrative processes and prepared key reports and documentation.

• Manage patient appointments, check-in procedures and invoices.

• Collaborate with other supervisors to coordinate workplace activities with other departments, units or teams.

• Develop strategies, analyzing current market trends to recommend services that would increase its revenues and profitability. Northwell Health - Lenox Hill Hospital

Manhattan, NY

Financial Counselor

• Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.

• Interviewed patients and families, answering questions regarding Languages

English

Haitian-Creole

Northwell Health - Lenox Hill Hospital

Manhattan, NY

Patient Access Representative

05/2001 - 12/2007

• Applied HIPAA privacy and security regulations while handling patient information.

• Verified demographics and insurance information to register patients in computer system.

• Organized and maintained records by updating and obtaining both personal and financial information from patients.

• Obtained necessary signatures for privacy laws and consent for treatment.

• Assembled registration paperwork and placed identification bands on patient.

• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.

• Processed patient responsibility estimate determined by insurance at pre- registration.

• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

• Communicated financial obligations to patients and collected fees at time of service.

• Called insurance companies and verified patient coverage.

• Obtained health, financial and religious information from patients at time of admission.

• Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.

• Managed patient admissions and hospital discharges to various settings.

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