Project Management Customer Service

Tennille Porter

********.******@*****.*** Windermere, FL 607-***-****

Profile

Dynamic and results-driven professional with 20+ years of experience in operations management, early childhood education, customer service, and entrepreneurship. Proven ability to manage teams, streamline operations, deliver excellent customer experiences, and coordinate projects — both in person and remotely. Skilled in virtual communication, HR processes, project management tools, and financial oversight. Eager to bring organizational expertise and adaptability to a remote role.

Core Skills

• Remote Team & Project Management

• HR & Onboarding Processes

• Operations & Business Administration

• Customer Service & Client Relations

• Financial & Budget Management

• Scheduling & Logistics Coordination

• Early Childhood Education

• Project Management Tools (Google Suite, Microsoft Office, Trello, Zoom, email marketing)

Professional Experience

Porter Rentals (Remote / Seasonal)

Owner Operator Athens, PA Jan 2022 – Present

• Coordinate client meetings via phone/video calls, deliver virtual consultations.

• Manage vendor relationships, event logistics, and project timelines remotely.

• Build and maintain client relationships through email, social media, and video conferencing.

• Utilize project management tools to track progress, expenses, and event details.

Create and Share Early Learning Center

Owner Operator / Director South Waverly, PA Jan 2012 – Aug 2023

• Oversaw daily operations for a high-quality early learning center.

• Managed HR functions: onboarding, background checks, compliance tracking, scheduling.

• Conducted virtual and in-person staff training and new hire orientation.

• Managed financial operations, including budgeting, invoicing, and purchasing.

• Developed and implemented educational programming and lesson plans.

• Coordinated state Keystone Stars accreditation process; achieved highest quality rating.

• Built collaborative networks with local daycare directors and community partners.

• Communicated with parents and staff via email, phone, and meetings.

Rock Your Style Hair & Nail Salon

Co-Owner / Operator Sayre, PA Jul 2011 – May 2016

• Managed daily salon operations and client scheduling.

• Handled financial management, purchasing, and inventory.

• Recruited, hired, and trained employees.

• Delivered client services and maintained strong client relationships.

Little Lambs Day Care Center

Preschool Teacher / Manager Sayre, PA Aug 2000 – Jun 2011

• Managed daily operations and supervised staff.

• Developed and delivered preschool lesson plans.

• Oversaw financial management and supply procurement.

• Coordinated parent communication and scheduling.

M&T Bank

Bank Teller Athens, PA Jul 1995 – Aug 2003

• Managed cash handling and financial transactions with accuracy and efficiency.

• Delivered high-level customer service and resolved customer inquiries.

• Opened and maintained customer accounts with a strong focus on trust and service.

Education

Empire State College

Associate Degree in Applied Business Science (Early Childhood Studies / Community & Human Services) Spring 2012

Certifications

Director’s Credential North Hampton Community College 2018

References

Available upon request.

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