Customer Service Representative

Michael Martin

+1-209-***-**** ***************@*****.*** Stockton, CA 95205

WORK EXPERIENCE

Customer Service Representative, Chevron ExtraMile June 2023 - February 2024

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Built rapport with customers through active listening, empathy, and personalized interactions

• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers

Package Handler, UPS

November 2021 - February 2023

• Efficiently loaded and unloaded merchandise from trucks, ensuring accurate counts and proper handling

• Achieved reduction in loading/unloading time through process improvements and streamlined workflows

Warehouse Associate, Oatey

March 2012 - August 2012

• Efficiently organized and maintained inventory in accordance with company standards

• Utilized forklifts and other equipment to safely transport materials within the warehouse

• Followed all safety protocols and procedures while operating machinery or handling hazardous materials

EDUCATION

Newark Memorial High

2011-2012

High school diploma

SKILLS

Active Listening, Cash Handling, Customer Service, Customer Service Sales, Forklift Experience, Packaging, Pallet Jack Driver, Retail Management, Shipping and Receiving, Trucking CERTIFICATION AND LICENSES

Food Handler's Card

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