Customer Service Technical Support

SHERRI PADALINO

CONTACT PROFESSIONAL OVERVIEW

Highly competent Lead CSR with experience in handling customer inquiries and resolving complex issues. Skilled at managing teams and fostering a positive work environment, this professional has made significant contributions to improving customer satisfaction ratings in previous roles through effective problem-solving and communication skills. Brings substantial experience in managing and improving customer relations, with expertise in conflict resolution, team collaboration, and process optimization. Dedicated to providing exceptional service and driving positive outcomes for both customers and the organization with effective communication, problem-solving, and leadership abilities.

PROFESSIONAL EXPERIENCE

LEAD CSR PROFORMA ANGELINI AND ASSOCIATES

Aug 2013 - Current

Delivered superior customer service and technical support.

Participated in crafting and executing customer service policies.

Conducted training sessions on company policies and procedures.

Resolved challenging customer issues with tact and understanding.

Engaged customers regarding service enhancements, updated offerings, and account modifications.

Facilitated communication between customers and retail buyers to expedite orders.

Clarified customer complaints and identified the cause for resolution.

Discovered avenues for process enhancement to boost efficiency.

ACCOUNTS PAYABLE SEVERN TRENT SERVICES

May 2010 - Aug 2013

Verified accuracy of invoices before processing.

Assisted in month-end financial closing procedures.

Participated in special projects as required.

Managed high-volume invoice processing with minimal supervision.

Coded invoices to maintain organized and accurate records. 832-***-****

**********@*****.***

Tomball, TX, USA

www.linkedin.com/in/sher

ripadalino

EDUCATION

Bachelor’s degree

Early Childhood Education

SKILLS

Systems & software

expertise

Database

Administration

Client Relationship

Management

Project

Management

Vendor

Management

Strong Self-Driven

Work Ethic

Proficient in Task

Management

Policy development

Contact this candidate