Application Support It Infrastructure

VIVARDHAN CHINTAPALLI

+1-732-***-**** *****************@*****.*** in.linkedin.com/in/vivardhan-chowdary-4894aa6a

PROFILE SUMMARY

A highly skilled professional with over twelve years of experience in IT infrastructure support, application support, cloud computing, disaster/recovery. Proven ability in Multi-tier Enterprise Storage System Management, Administration, Build, Implementation, Migration, Virtualization, Transition, Monitoring, Performance Analysis & Reporting. Skillful in providing end-to-end storage provisioning to new hosts and growth requests to the existing hosts. A profound comprehension of architectures of EMC products like CLARiiON, XtremIO, VMAX, VMAX3, VNX, RecoverPoint, XIV, Pure and Unity Arrays. Outstanding analytical abilities, problem-solving, decision-making, and interpersonal skills

SKILLS

EMC VNX, EMC Symmetrix, VMAX2 & VMAX3 Storage Management

Datacenter Management

Incident, Problem and Change Management

Zoning & Health Checks

Brocade and Cisco Switches Management

Migration Activities

RAID Groups & LUNs Creation

Storage Allocation

Decommissioning Operations

Pools Monitoring

TECHNICAL SKILLS

Switches

Brocade & Cisco MDS Switches

Storage

EMC Storage, Pure, NetApp (SAN & NAS), ZFS, IBM Storage, Isilon/PowerScale, Unity, HPE Nimble and HP 3PAR, ScaleIO,

Operating Systems/Software

Solution Enabler and EMC Control Centre

Service Management/ITSM Tools

ServiceNow, CA Spectrum and UET Remedy

Software Languages

MS Office and EMC SAN

HBA`s

Emulex and QLogic

Backup

Migration Tools

Veritas NetBackup, Avamar, Commvault, EMC Networker, EMC Data Domain

RecoverPoint, Cirrus

CERTIFICATION

E05-001: Information Storage and Management Version 3

WORK EXPERIENCE

Organization: Dell Technologies Client: The Boeing Company. Aug 2022 – March 2025

Designation: Storage Administrator

Responsibilities:

Managing and maintaining all Storage Infrastructure which includes allocating storage space, trouble shooting, monitoring and reporting.

Installed, configured & deployed enterprise class storage arrays POWERMAX 2000, POWERMAX 8000, PowerScale, Hitachi G700, VMAX 250F, VMAX 200K, XTREMIO, VPLEX & DATA DOMAIN arrays within the deadline & handed over to the operation team.

Experience in administering, configuring, and deploying 60PB of block/file storage comprising of POWERSTORE 9200T, VMAX 200k, POWERMAX2000 & POWERSCALE

Configured and maintained EMC SRDF for real-time and asynchronous data replication to ensure high availability and disaster recovery readiness.

Performed SRDF failover and failback operations during DR drills and planned migrations, ensuring minimal downtime and data integrity.

Administered and optimized Dell EMC PowerScale clusters, ensuring high availability and performance.

Led PowerScale upgrades and data migrations with minimal downtime.

Managed SmartPools, SyncIQ, and snapshot policies to support scalable, efficient storage.

Configure and sync data for servers in RecoverPoint, Cirrus.

Migrate storage using tools like RecoverPoint and Cirrus.

Successful in troubleshooting complex technical issues related to storage while analyzing the root cause of storage issues and resolving management contentment and providing anytime call support for troubleshooting.

Administered and maintained FlashArray systems, ensuring high availability, performance, and data integrity across critical workloads.

Configured and managed NDMP backups across NetApp and Data Domain systems, enabling efficient LAN-free backup and restore operations.

Designed and implemented data protection policies using Dell EMC PowerProtect Data Manager (PPDM) for physical, virtual, and cloud workloads, ensuring secure, policy-based backup and recovery operations across enterprise environments.

Configured and managed protection jobs for VMware, and file system assets using PPDM, leveraging application-consistent backups and automated SLA-based scheduling for optimized data retention and compliance.

Monitored and troubleshot backup and restore operations through PPDM’s centralized dashboard, performing regular audits, capacity planning, and integrating with Data Domain for deduplication and fast recovery.

Integrated NDMP-enabled storage with enterprise backup solutions like NetBackup and Commvault, including three-way backup setups for optimized data flow.

Configured and managed SnapMirror and SnapVault for efficient disaster recovery and long-term data retention across NetApp environments.

Utilized FlexClone technology to create space-efficient, instant copies of production data for testing and development purposes.

Diagnosed and resolved NDMP backup failures using protocol logs and CLI tools, ensuring reliable data protection and successful DR testing.

Performed Mainframe storage provisioning and de-provisioning for production and test LPARs, ensuring compliance with capacity planning and data security standards.

Troubleshot I/O performance issues and conducted storage performance tuning, collaborating with system programmers and DBAs to ensure high availability and reliability of critical business applications.

Upgrading the Powerscale to the latest LTS versions.

Managed and supported NAS systems including provisioning shares (NFS/CIFS), user access control, and quota management across enterprise environments.

Performed routine NAS maintenance, capacity planning, and performance tuning to ensure high availability and efficient file storage services.

Administered NetApp 7-Mode storage environments, including the installation, configuration, and maintenance of NAS and SAN solutions, improving operational efficiency.

Upgraded and migrated NetApp 7-Mode systems to C-Mode, ensuring compatibility and leveraging the enhanced scalability and automation features of C-Mode.

Monitoring NetApp snapshot utilization and act accordingly.

Provision space to NetApp volume/qtree as per business needs.

Performed NetApp C mode code upgradation.

Managed and optimized EMC Isilon clusters for scalable, high-performance storage solutions in large enterprise environments, ensuring efficient data access and high availability.

Configured and managed Dell EMC Data Domain systems for efficient data deduplication and backup storage.

Implemented and managed enterprise-grade backup solutions using NetBackup, Commvault, and Data Domain to ensure robust data protection and compliance across hybrid IT environments.

Designed and deployed backup infrastructure, optimizing storage resources, backup schedules, and retention policies to ensure efficient and secure data backups.

Configured and administered NetBackup and Commvault environments, including policy creation, job scheduling, media management, and client configuration for on-premises.

Managed backup processes and executed daily, weekly, and monthly backups, ensuring compliance with business continuity and data protection SLAs (Service Level Agreements).

Performed backup and recovery tests regularly, verifying the integrity and reliability of backup systems, and ensuring timely data restoration during disaster recovery simulations.

Troubleshot and resolved backup failures by identifying issues with hardware, software, or configurations and taking corrective actions to minimize downtime and data loss.

Monitored and optimized backup performance, addressing bottlenecks and improving efficiency through proper configuration, hardware upgrades, and storage tuning. Administered Data Domain Replication for disaster recovery and data redundancy across multiple sites.

Performed firmware upgrades and capacity planning for Data Domain storage.

Documented processes, configurations, and troubleshooting steps for knowledge sharing.

Troubleshooted all kinds of issues and performed Allocations, deallocations, host creations, host set creations, HP 3par.

Performed space reclamation during decommission activity and cleaned up the array unused space.

Managed Linux server environments, performing user administration, system updates, and file system management across Red Hat systems.

Handled routine troubleshooting, service monitoring, and shell scripting tasks to support stable and secure operations for Linux servers.

Provided 24/7 on-call support for critical production systems, ensuring high availability and reliability by proactively monitoring and resolving issues.

Following the change management process for smoother resolution of issues with other teams.

WORK EXPERIENCE

Organization: Genpact Client: Cox Communications. Jan 2019 – Aug 2022

Designation: Consultant

Responsibilities:

Handling activities entailing EMC, Netapp, Pure & HPE storage management

Creating Pools, Traditional & Thin LUNs as well as Storage Groups

Using RAID groups in CLARiiON & VNX to develop LUNs. Also using Unisphere to allocate LUNs to hosts in CLARiiON & VNX

Scrupulously monitoring pools by using Unisphere and FAST using VNX

Efficiently using an expansion wizard to create Meta LUNs whenever required for the RAID group LUNs

Configured and maintained enterprise-scale robotic tape libraries (e.g., Dell ML3, Quantum, IBM TS series) for automated tape handling and backup operations.

Integrated tape libraries with backup applications like NetBackup and Networker, managing drive/tape mappings, barcode rules, and media pools.

Performed troubleshooting and diagnostics of robotic arm issues, SCSI path failures, and drive errors to ensure uninterrupted backup workflows.

EMC Symmetrix, VMAX2 and VMAX3 Storage Management

oUsing SYMCLI

oStrategizing the storage space allocation for the servers according to the needs

oRemoving storage space from servers during the decommissioning process

oExecuting auto-provisioning and thin provisioning

oLiaising with the vendor in case of a hardware failure

oProvisioning storage for Clustered Servers

oWorking on SAN build activities like LUN management (LUN creation and mapping LUNs to host)

oBinding thin devices to thin pools

Managing Brocade and Cisco Switches

oPerforming zoning and health checks in Cisco Switches through sh env and sh hard commands

oIncluding other switch activities like adding interfaces to VSAN, enabling the interface

Creating META devices and removing them (Configuration include Concatenation and Stripped)

Working on migration initiatives with the RecoverPoint Appliance and Cirrus tools

Executing, verifying, and confirming modifications in accordance with the SLA

SRDF remote replications technical knowledge (Sync and Async)

Carrying out Decommissioning activities

Managing Service Requests, Incidents, Problems, and Changes in accordance with ITIL Process Standards

Played a significant role in the team and received various appreciations from the managers

Successfully reduced incident count by serving a key role in the defect prevention process for recurring events involving the same issue.

Organization: Accenture Client: Marriott International. May 2016- Dec 2018

Designation: Storage & Backup Administrator

Responsibilities:

Managed various datacenters across the world and led task entailing data migration from one share to another

Actively involved in the upgradation of VNX Code, Disk Firmware as well as upgraded the brocade's Switch firmware

Executed storage distribution activities on VNX and XtremIO arrays

Developed VNX & VNXe shares and exports as needed. Utilized VNX system to create and manage file systems & checkpoints

Working on Incidents, Service Request and change implementation.

Working on all kinds of backup configurations and new solution implementations.

Upgradation of Backup server and client server to maintain backup software to N or N-1 version standard.

Monitor oversight, manage and report day-to-day backup and recovery support activities including Server availability, administrative processes and scheduling.

Accountable for Veritas NetBackup, Avamar, and EMC Networker monitoring and support

Troubleshooting on Veritas NetBackup, Avamar, and Networker backup & restore failures

Managing storage and hardware failures for Data Domain

Used NetBackup to rotate tapes and catalogue them

Competently used snapshots and checkpoints to restore lost individual files and folders

Gained knowledge in RecoverPoint local, remote and local + remote

Made local and remote copy as well as created a journal and handled RecoverPoint Zoning with the Storage Array

Worked on unified ZFS storage for file and block storage

Managed snapshots on ZFS storage and performed restores.

In XIV

oCreated pools and volumes, as well as managed volumes

oVolume mapping to the host for allocation

Organization: Applogic IT Solutions Client: Volkswagen Group. March 2012- May 2016

Designation: Storage Analyst

Responsibilities:

Planning & deploying the Storage space allocation for the servers as per the requirements

Co-coordinating with vendor for hardware failures

Performing Zoning on SAN switches, Performance monitoring via CLI

Performing Decommissioning operations, Renaming

Involved in defect prevention process on repeated incidents which were happening on same issue and successfully reduced incident count

Attending Tickets with IPC Process standards through Incident, Problem and Change Management

EDUCATION

Bachelor of Engineering (B.E) in Computer Science Engineering from RMDEC, Anna University, India -2011

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