Operations Center Network
Resume:
Herbert A. Teague
*** ****** ******* **, ****** Springs, FL 32708
*************@*****.***
PROFESSIONAL SUMMARY
Performed ATM Network troubleshooting and repair at the layer 1 and layer 2 levels; Familiar with NetCool NMS, WORDDOC, WMS and Remedy T1 Ticketing systems. While working at AT&T I developed a method for provisioning new DSLAM customer service which cut the provisioning time in half. Over seventeen years’ experience working in a Network Operations Center with both internal and external customer facing responsibilities. Monitored and maintained Alcatel 7400 - 7600 series Switches, Lucent 500-550 series Switches, Nortel, and Cisco Redback Routers.
Able to design and implement complex digital circuitry, perform hardware troubleshooting and repair to the component level; can perform hardware/software interface design and integration, also management of technical personnel. Familiar with cost and labor forecasting, Integrated Circuit design and analysis; Produced all aspects of circuit documentation including Schematics, Assembly drawings and Multi-layer PCB artwork; interfaced with vendors as well as outside contractors.
EMPLOYMENT HISTORY
CUSTOM COMPUTER Designs Orlando, Florida
Creator/Owner
Design and build specialized gaming computers.
Diagnose computer problems to the component level.
Install and update Software.
AT&T (Previously Southwestern Bell Telephone) IRVING, TEXAS
Network Operations Center Technician
Monitored Internet Backbone across multiple switch platform types using NETCOOL NMS:
Using Citrix based GUI - Monitored Alcatel 7600 series Switches, Lucent 500-550 series Switches, Nortel, and Cisco Redback Routers.
Eighteen years of experience working with Field Technicians and Central Office Techs to troubleshoot, isolate and repair loss of connectivity and through-put issues at the Layer 1 and Layer 2 levels.
Optimized Network trunking performance. Worked in POTS Provisioning/routing.
Preformed preventative maintenance, card replacements, resolved switch simplex fabric switch issues.
Collaborated with customer facing organizations to resolve troubles at the VP, VC level.
RAYTHEON TI SYSTEMS, Lewisville, TEXAS
Systems Engineer
Design Engineer Anti-radar missile system
Responsible for Electronic circuit design, schematic generation and multi-layer PCB artwork, board fabrication and check-out for missile components
Participated in Missile Seeker and Missile Avionics integration efforts.
Team leader for the design and development of DIGITAL MAPPING SYSTEM
Cost and labor forecasting, reporting on project status to management.
Completed assigned projects on time and under budget.
Accomplished functional design for VLSI integrated circuits.
Performed stress analysis, Worst-case timing analysis.
Security Clearance level – Secret
Resume’ -- Herbert A. Teague
SPECIAL SKILLS/EXPERTISE
NOC Tech
ATM Network Surveillance and Repair
Remedy T1 Ticketing System, NMA and WMS ticketing System,
Use of WORDDOC
Internet Routing and trunking, load balancing
Failure Analysis Techniques
Integrated Circuit Design
Digital and Analog Circuit design
Made use of Digital Test Equipment on a routine
TECHNICAL SKILLS
Experienced in ATM Internetwork troubleshooting at the Layer 1 and Layer 2 Levels
Customer Service experience in a Customer Facing Organization,
Proficient with Microsoft Office tools (MS Word, MS Excel, PowerPoint)
POTS Provisioning, Routing and Trunking
Project Management
PCB Design
Design and Build Gaming Computers
Experienced in all aspects of Electronic Schematic documentation.
Education
Washington University
Pullman, WA
(Major – Electrical Engineering)
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