Customer Service, data entry, sales, attention to detail
Resume:
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Kyra Vaughn
Summary
Offering four years of experience in retail! Trained at Strosnider Chevrolet to provide customers with excellent service and knowledge in multiple fields that include sales, credit, and finance! Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in time trials, product knowledge, resolving complaints and training newly hired associates. Great multitasker with knowledge of Point Of Sale system operations. Focused team member that is skilled at learning new information quickly and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Notary of Virginia and exercised license by handling closing documents at Appomattox Title. SKILLS
● Car sales
● finance
● Fund management
● Credit analyst
● Credit and cash transactions
● Customer assistance
● Product recommendation
● Writing contracts
● Disbursements
● Title searches
● Notary of VA
EXPERIENCE
Appomattox Title Company, Chesterfield, VA - Pre-Closer February 2024 - December 2024
● Read over contracts to collect important information
● Close attention to detail when entering clients info into our database, to ensure correct spellings on deeds when we close
● Sent out title searches to examiners
● Set-up files for new contracts
● Disbursement of payments to all parties involved in the transaction
● Answer inbound calls from agents, lenders, new prospect clients
● Attended several chamber of commerce events for meet and greets
● Notarized closing documents
Strosnider Chevrolet, Hopewell, VA - Salesperson
February 2022 - February 2024
● Product knowledge in each brand in order to properly sell
● Training course deadlines
● Customer service
● Cold-calling
● Problem solving/ customer satisfaction
● Finance knowledge
● Credit Analyst for pre-approval
● Growing personal business
● Following up to increase likelihood of creating a sale Randolph Market, Hopewell, VA — Associate
June 2019 - February 2022
● Trained new team members in cash register operations, stock procedures and customer service.
● Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
● Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
● Worked closely with front-end staff to assist customers.
● Learned roles of other departments to provide coverage and keep the store operational.
● Verified customer identification for alcohol or tobacco purchases.
● Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
EDUCATION
Hopewell High School - Advanced Diploma
Sept. 2017 - June 2021, Hopewell, VA
● Honor Roll throughout all of high school.
● Graduated with a 3.8 GPA.
● SOAR program scholarship recipient.
John Tyler College - Associate of Science Degree
Sept. 2017 - May 2021, Chester, VA
● Cum laude graduate
● 3.7 GPA
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