Customer service advisor

ADENIKE AKINYEMI

American Man House, Weija Road, Accra, Ghana

+233-**-***-**** *********@*****.***

Remote Work Ready Flexible for EST Hours

PROFESSIONAL SUMMARY

Empathetic and detail-driven Customer Service and Administrative Support Specialist with

5+ years of experience across telecom, healthcare recovery support, and e-commerce.

Trained Virtual Assistant with a proven record in managing high-volume inquiries, claims

documentation, and CRM systems. Experienced in working with cross-functional teams and

remote clients. Recently trained in Agile Project Management and certified in HubSpot

Service Hub. Seeking to contribute excellent communication, call handling, and

problem-solving skills in a part-time EST role.

CORE SKILLS & TOOLS

- Customer Engagement & Call Handling: Inbound/Outbound Call Support Inquiry

Resolution Emotional Intelligence Client Education

- Claims & Case Support: Data Collection Insurance & Recovery Knowledge CRM Entry

Documentation Accuracy

- Remote Tools & Tech: HubSpot Service Hub Google Workspace Georgias Microsoft

Office Slack WordPress Zoom

- Admin Support & Organization: Email & Calendar Management File Digitization Task

Tracking Agile Methodologies

- Soft Skills: Active Listening Attention to Detail Time Management Team Collaboration

Professional Demeanor

PROFESSIONAL EXPERIENCE

● Health Claims Customer Service Representative (Remote Contract)

Confidential Health & Claims Support Project – U.S. Client

Mar 2024 – Jan 2025

- Handled 40+ daily calls and written inquiries from insureds, attorneys, and adjusters to

collect accident and medical claim details.

- Entered data accurately into claim management systems, flagged potential third-party

recovery cases for promotion.

- Maintained confidentiality while providing empathetic guidance to callers on sensitive

health-related claims.

- Coordinated closely with recovery teams to ensure timely escalation and documentation.

- Responded to online questionnaires and client-generated inquiries promptly, adhering to

U.S. health claim policies.

● Virtual Assistant

Kasapreko Company Limited – Accra, Ghana

Mar 2022 – Jan 2025

- Managed executive schedules, meeting logistics, and follow-ups to enhance productivity.

- Scheduled and published branded content via Canva and Buffer, increasing online

engagement.

- Maintained internal documentation and supported cross-departmental communications.

● Administrative Virtual Assistant

Ghana Home Loans – Accra, Ghana

Jan 2020 – Feb 2022

- Restructured client document systems for easier retrieval and processing.

- Maintained CRM data integrity and assisted with secure loan documentation handling.

- Supported internal teams with client onboarding and customer communication tasks.

● Customer Service Representative

Bluewave Communications Ltd. – Accra, Ghana

Jan 2018 – Dec 2019

- Delivered prompt, friendly responses to 50+ inquiries daily via phone, email, and chat.

- Upsold services during support interactions, contributing to revenue generation.

- Recognized for excellent telephone etiquette and customer retention.

● Data Entry Clerk

Brightcode Systems Ltd. – Accra, Ghana

Feb 2023 – Jan 2025

- Maintained client records with 99% accuracy, ensuring compliance in data handling.

- Generated detailed reports and summaries from scanned and digital sources.

EDUCATION & CERTIFICATIONS

- Diploma in Computer Science — Koforidua, Ghana 2016–2018

- ALX Virtual Assistant Certificate 2022

- Agile Project Management (HP LIFE) 2025

- HubSpot Service Hub Certification 2025

- Cisco Cybersecurity Essentials (In Progress)

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