Customer Service Representative

JOSEPH EHIVUE

**, ******** ****** ******, ***** ESTATE OKE IRA NLA, AJAH.

+234********** **************@*****.***

linkedin.com/in/joseph-ehivue-4632a92a0

Objective

I’m a focused, resourceful and result-driven individual with an eye for customer success and strategy to utilize my technical skills and provide a professional service to customers by applying my honing knowledge and working in a challenging and motivating working environment.

Work Experience

Metro Africa Xpress (MAX). Ibadan 2021-2024

Portfolio Analyst / Customer Service Representative

• Responding to customer inquiries via emails, chat, or phone with clarity, accuracy and professionalism.

• Collection of daily funds from clients and crediting clients accounts.

• Making sure clients do not default on their payment as at when due and remitting the cash daily collections.

• Receiving 200-300 inbound and outbound calls from customers daily.

• Monitoring and following up on customer open cases to ensure timely resolution.

• Collection of customer feedback and share insights with team to inform service improvements. Avuenegbe Microfinance Bank 2018-2019

Loan Officer

• Accounts opening and verification for customers, such as flex 1-3 accounts and other personal accounts.

• Specializes and marketing of the following products and services such as corporate loans, salary advance loans, fast loans,

• Arrangement of collateral for Banks loans.

Lusam Technology 2015-2016

Customer Service Assistant.

• Presenting a professional and friendly first impression of the firm to all customers.

• Educating customers on the usage of new products when it is launched.

• Updating and filling of records of old and new customers for safe keeping.

• Daily confirmation of large amounts of cash notes when brought to in from bank vaults. CIL Aluminum Roofing and Beverages 2011-2012

Validation Officer

• Developing and implementing production plans and schedules to meet target and customer demands.

• Ensure adherence to quality standards and regulatory processes.

• Develop and execute validation protocols for processes, equipment, and systems

• Prepare and present regular report production report senior management.

• Collaborate with other departments, such as quality control, maintenance, and marketing.

• Maintain and manage inventory levels of raw materials to finished goods. EDUCATION

• Institute of Continuing Education (ICE) Auchi.

SSCE,

Satisfactory.

• Federal Polytechnic Auchi,

HND in Public Administration

Upper Credit.

• National Youth Service Corps (NYSC)

Ekiti State Government College,

Satisfactory.

Skills

• Excellent communication skills both written and verbal.

• Team growth strategies.

• Decision making.

• Problem solving.

• 75 words per-minutes typing and proficiency in all areas of Microsoft office including Access, Excel, word and power point.

Interests

• Volunteering as the head of a team between the workers and management.

• Research.

• Mentoring and Coaching.

• Traveling.

• Tech enthusiast.

• Cooking.

Language

English, Yoruba.

Certification

• Service delivery Commission (SERVICOM) 2020.

• Effective Business Communication for Personal and Organizational impact 2022.

• Customer Obsession Elevating Service Standards 2024. Reference: Available on Request.

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