Business Analyst Scrum Master

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GAYATHRI IYAPPAN

Summary

16+ years of experience in IT playing hybrid roles Business Analyst, Scrum Master, Test manager leading cross-functional teams in various domains HCM, Automobile, Retail, e-Learning. Proven expertise in requirements analysis, solution design, user story writing, stakeholder management, Test management, Scrum methodology. Demonstrated success in streamlining business processes, increasing customer satisfaction, and improving operational efficiency. Seeking a challenging role to leverage my skills and drive business growth

Skills

Scrum Project Management and Software Development Microsoft SQL Server Product Lifecycle People Management Project/Program Coordination workday workday recruiting Azure ADO Business Process Configuration Workday Functional HCM Connected Vehicles IOT Human machine interface HMI software Business analyst Microsoft Visio Azure AWS Scrum Master

Education

Jaya College of Arts and Science

B. Sc

May 2007 Chennai, India

•Mathematics

Certifications

Certified ScrumMaster (CSM)

Azure 900

AWS Certified Cloud Practitioner

Projects

Accenture

Workday Recruiting Plan & Demand, April 2022- Current Workday Integration, Dec 2021- March 2022

Adobe CMS-Orbit, Aug 2021- Dec 2021

Tech Mahindra

Connected Car Intelligent Digital Assistant, Ford

VSDN Maintenance & Support, Ford

ECall Implementation, Ford

WIFI in FB3, Ford

Alexa for cars, Ford

Software Paradigm Infotech

Macys Omni Channel Item Creation

McMillan Shakespeare group, Finance service for Australia-BAU Kaavian Systems

Chennai, India

+919********* ***************@*****.**.**

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Meridian Knowledge solutions, Virginia-Maintenance & Support Infosys

IPM+ Maintenance Support

Experience

Accenture

Associate Manager

Chennai

Playing hybrid roles of Business Analyst/Offshore Scrum Master/Test Lead/People Lead with expertise in Workday Functional knowledge in HCM, Recruiting and Adobe CMS. BA

Involving in critical work items & WD implementation project as a senior BA Requirement gathering and analysis of current system architecture vs new change request. Understand the end-to-end functionality to compare AS-IS and To BE to identify gaps to derive solution Sit with PO/SO for any functionality solution discussion or prioritizations Involved in walkthrough, discussion with all interoperation teams to understand the impact on new PBI's and analyzing feasibility on implementation

Expertise in writing Feature/User stories with proper Definition Of Done, Acceptance Criteria respectively. Acting as a bridge between development & Test teams on understanding the requirement & implementation, Testing. Demoed change to SO/PO and led to successful deliverables of product ensuring quality output. Act as a SME from the Initiation phase to deliverable phase of the change ensuring End to End Implementation coordinating global teams.

Participated in discussion with Architect, developers in the process definition on monitoring system remediation Providing suggestions on report visualizations in Data Dog as per customer needs Good hands one in Creating Use case documents, Process/Ecosystem diagram using VISIO Good experience in tools like AZURE ADO, JIRA, Rally for requirement management, Test management and Incident management.

Appreciated by Product Owner/Manager for providing best MOM for a new requirement RFO Offshore Scrum Master

Playing offshore scrum master role highlighting and educating Agile process and implementation Involved in Epic Prioritization for Release Trains. Participated in Scrum ceremonies Product backlog grooming, PI planning, PI estimations, Daily standup, Scrum call, SOS, Retrospective meeting

Acting as Teams offshore POC for any functional/operational/Process & Educating team about Agile principles to improve Teams efficiency

Consistent Backing Up Onsite Scrum Master helped Manage 2 major Deliverables of Scrum Team ensuring efficient facilitating to SO/PO,stakeholders,Team of configurators, Testers and Cross functional teams. Efficient Decision Makings during absence of scrum master/for SO/PO on GO-NO GO during the critical releases Received Best Leadership Award for efficient coordination with Global Teams & seamless delivery with quality output. Providing metrics of scrum teams to SMG/release trains ensuring epic/Feature attributes are followed per compliance. Involved in process development of the scrum team to increase quality. Configurator/Test lead

As area of interest, participating in Workday configuration Gained more knowledge on Workday HCM & Recruitment via Company Trainings Powered by ResumeGemini

Involving in configuration for Business process for feasibility check and Minor work items during resource non availability. As test lead done thorough testing of the work items as per requirement, identified bugs and worked till closure of the bug Completing test execution and demoing to product owners to get a sign off People Lead

Managing the team of 10 people & working as mentor for assigned counselees Observing teams' performance continuously providing constructive feedback Frequent one-one with counselees to understand their concerns and facilitating in resolving it. Setting up priorities and area of development for their efficient performance Ensured teams integrity educating the mantra 'You grow, help other grow, together we grow- Team grow' Tech Mahindra

Product Designer AND Integration Test Specialist

Oct 2016 - Aug 2021 Chennai

Represented to one of leading Automobile client as a Module lead- Integration Test Specialist Played a single point of contact for more than 3 Modules and acted as an SME Understood the AS-IS & TO BE, identified gaps and created Test Scenarios Coordinated with all Integrated systems to support E2E integration testing Created an Artifact document for a Car simulator tool which helped throughout the portfolio and recognized as Most useful document.

Received Quick Learner Award from Client in 2016

Evolved as Product designer/Scrum Master at client site, involving through Requirement gathering till the quality delivery of product to stake holders with appropriate sign off. Act as a bridge between Team and product owner cascading any requirement changes. Understanding the scope and performing impact analysis on internal systems Preparing ecosystem/architectural diagram collaborating with Architects/Anchors Transforming requirement into understandable user stories with acceptance criteria. Ensuring Integration systems availability and coordinating with them for any Api onboarding activities, swagger, and data management.

Get sign off on design and user stories from Product owners Involved in Iteration Planning to ensure seamless deliverable of user stories Conduct scrum ceremonies, reviews, and meetings with team members/clients/product owners Facilitate the Team (Development, Testing, Performance, Release Management) with appropriate technical and business details as needed following CI/CD pipeline

Maintaining Epic, sub epic, Feature for any new enhancement or CR for efficient tracking using JIRA Performing integration testing end to end using mobile app Test case review and sign off from product owner

Preparation of test data and test environment by setting up devices in IOT, mobile apps. Timely communication to stakeholder about status of the work progress and informing any impediments to Product teams Providing product walkthrough and demo to Product Owners/Stakeholder after successful delivery of each Modules Involved in Automation testing support by identifying regression test suite, writing BDD script during Cucumber reducing automation teams' effort

Knowledge on Connected Cars, IOT hubs, Mobile apps testing and Car simulators, Natural language processing, Chat- Voice interface, HMi

Software Paradigms Infotech

Senior Test Engineer

Dec 2014 - Aug 2016 Mysuru

Perform manual testing on window-based application developed in waterfall model. Review product requirement document, functional specifications and involved in developing test plan, test scenarios, Test cases documents.

Provide test estimation for resource planning.

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Review test cases prepared by team members.

Worked on Test data setup for automation test execution. Perform system testing, regression testing, performance testing and adhoc testing and provide daily status to Test Lead. Responsible for database validation using queries in ORACLE, DB2 and screen validations in DATACOM Retested bugs after each development build.

Led smoke testing for each build release.

Constant touch base with development team to understand application and for any bug closure. Software Paradigms Infotech

Senior Test Manager

Apr 2015 - May 2015 Melbourne

Represented SPI as Senior Testing to one of Australian Finance Service client Worked in agile methodology

Participated in client calls for acquiring the requirements Analyse and design the test Cases for given Requirements and CR's Played a key role in analyzing the requirements

Been an onsite coordinator for 1.5 months for owned module acted as a bridge between offshore team Executed Test cases manually to understand the functionality of the Application as part of gap analysis vs requirement Developed & Executed Test cases from Test Manager

Logged defects in Test Manager

Performed peer review on designed test cases

Performed system integration testing and Regression testing Provided KT for New resources to the project

Kaavian Systems Private

Senior Consultant-qa

Sep 2010 - Dec 2014 Chennai

Involved in Application Support & QA tester for E-learning application for client based out of Virginia Incident management by analyzing the bugs and thoroughly analyzed of application versions helping development team to fix the issue.

Perform smoke testing on application after maintenance. Derived & executed test cases on a module proactively led to more chargeability to the Company. Worked in agile development environment with frequently changing requirements and features set. Review product requirement document, functional specifications and involved in developing test plan, test scenarios, test cases documents.

Created traceability matrix between requirements and test cases. Prepared and ran high level test cases on completion of each module. Review test cases prepared by team members.

Performed system testing for the application per requirement and providing test results to the leads Defect Reporting and tracking using JIRA.

Retested bugs after each development build.

Perform regression testing.

Done sanity testing after each build deployment.

Performed usability testing in order to ensure the flow of application and user friendliness system. Done end-to-end testing on application with client environment during critical release. Constant touch base with development team & product team to understand existing functionality in LMS. Actively participated in Scrum Ceremonies

Infosys Technologies

Senior Operation Executive

Aug 2007 - Jul 2010 Chennai

Providing back-end support for IPM+ users (Infosys employers). Powered by ResumeGemini

Undertaking daily analysis, reporting on requests received and monitoring SLA as per organization ensuring standards of incident management.

Monitoring the inflow of tickets and performing periodic analysis to handle any spikes. Administering root cause analysis of any spike received and informing the respective development team to take corrective action in the system / log a defect for prioritizing for the next bug fix release cycle. Done manual testing for application and raising defects to development. Have used SQL as a beginner for any back-end updates or retrieve any data. Maintaining the control charts related to Support. Conducting training / refresher courses on IPM+ application for BPO team. Preparing weekly status report for inflow, closure and corresponding workload of tickets raised. Constant touch base with development team to interact with end-users. Ensuring that project achieves CMMI level 5 by assisting DP Activities and suggesting preventive actions. Accomplishments

Quick Learner

Efficient Team Lead

Workday HCM & Recruiting GHP completion 2025

Language

English

Awards

Best Leadership Award,2024

I Aspire Top 10 Mento Award 2024

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