Customer Service Data Entry

Roberta Allen

*** ******* **** ***, *******, Tx *5160 214-***-**** *************@*****.***

Agenda

To obtain a challenging management position in an ever growing dynamic and innovative organization where I can use my extensive retail knowledge and skills. Management

• Managed and maintained the daily operations of a retail store completing all end of day register receipts, reconciled accounts and making required bank deposits

• Improved shrink by at least 50% within the first 6mos of employment by improving the procedures for the damage process

• Reduced inaccurate pricing by 20% by retraining associates on the procedures of the cash register

• Drove business decisions and reduced operational costs by retraining all associates on the required procedures of the departmental role

• Extreme customer driven mentality by making and keeping good relations and professionalism throughout the customer shopping experience

• Merchandised the store to improve the impact of customer sales

• Improved associate retention by 20% by retraining or removing the disgruntled associate into a different role

• Contacted potential customers and attempting to establish new accounts

• Data entry of new customer profiles

• Made and trained associates on customer refunds, exchanges and any voids that were needed

• Hired and trained all new associates and scheduled them for special projects that business needs requires

Human Resources

• First contact of associate relations

• Assisted, corrected payroll and timecard issues by training associates on the use of employee software applications and or me correcting the error on timecard

• Composed reports as needed to leadership and directed reports/or work to proper departments

Warehouse

• Prepare and pack customer orders for shipment with a pack/quality rate staying in the top 4%

• Prepared and processed returns to venders

• Tested products for new specific shipping methods

• Process products for giftwrapping as requested by customers

• Problem solved issues as they came in

• Team member for the associate appeals to termination/ final write ups panel

• Part of the community volunteer program within the company Soft wear

Microsoft office, NexGen Pos system, As400 system

Employment

Amazon (packer) 5/16 to current

Texas Excavation Safety Systems (call center) Damage prevention agent 09/18 - 03/19 Driveline Retail (Lead Trainer/Merchandiser) 11/13 - 11/17 Burkes Outlet (Store Manager) 05/09 - 09/ 13

Walmart (department manager) 04/02 - 09/08

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