Customer Service Digital Marketing

Nicole Naim

B. A. Economics UC Santa Barbara

Skills: Leadership Experience, Digital Marketing, Communication skills, Sales Experience, Time management, Marketing, Teaching, Bilingual, Customer service, Teamwork, Writing skills, Microsoft excel, Data Analysis Skills

Interests: Biking (rides up to 100 km), reading while walking, backpacking, road-tripping, freediving Santa Monica CA

310-***-**** ***********@*****.***

https://www.linkedin.com/in/nicole-naim/

Summary

Dynamic educator and sales professional with 2+ years of experience managing 50+ client accounts, leading operational improvements, and training high-performing teams. Adept in data-driven strategy and bilingual in Persian and English, with a passion for education and client success. Experience

HyrdophilcKidz Manager of Operations

April 2021 - October 2023

-Managed a diverse portfolio of 50+ clients, created customized lesson plans to optimize student outcomes and increase customer retention by 40% percent

-Developed and executed strategic solutions to improve operational efficiency and client satisfaction.

-Trained and mentored staff, promoting a collaborative team environment and high standards of customer service.

-Conducted data-driven performance assessments to identify areas for improvement and streamline operations.Built strong client relationships through personalized communication and ongoing support.

Aimbridge Hospitality Hostess, Room Service, Busser June 2021 - June 2022

-Greeted guests and managed high-volume customer communications with professionalism.

-Delivered timely and accurate room service orders, maintaining quality standards.

-Used POS software to process transactions and fulfill takeout orders.

-Maintained a clean and efficient kitchen and dining environment in compliance with safety standards.

Education

University of California Santa Barbara, CA

Economics Iranian Studies September 2022- September 2024

-Coursework in Financial Economics, Econometrics, Labor Economics, Personnel Economics, Economic Theory

-Technical proficiency in Stata, R programming, and Microsoft Excel.

-Minored in Iranian Studies; bilingual in Persian and English Santa Monica College Santa Monica, California

Economics Liberal Arts August 2021 - June 2022

-Graduated on the Dean's list with honors

-Associates degrees in Economics, History, Social and Behavioral Science, and Arts & Humanities Projects

American Marketing Association (AMA)

Sheth Foundation Case Competition

-Sustainability and Social Marketing case competition receiving honorable mentions in the national competition

Skills & Interests

Contact this candidate