Customer Service Computer Engineering

Mikael Lissouck

**** ******* ***** **, ******, TX 75287 • 214-***-**** • ***************@*****.***

https://www.linkedin.com/in/mikaellissouck/

EDUCATION EXPERIENCE

The University of Texas at Dallas, Jonsson School May 2026

Bachelor of Science in Computer Engineering: GPA 3.43

Honors/Scholarship(s)

Richland College Dec 2024

Associate of Science in Computer Engineering: GPA 3.43

Honors/Scholarship(s)

Richland College May 2021

Associate of Science in Computer Science: GPA 3.4

Honors/Scholarship(s)

British Institute of Management and Technology June 2017

Bachelor’s in business administration GPA 3.7

PROFESSIONAL EXPERIENCE

Sprout, Dallas, TX Oct 2024 – Now

E-Commerce Lister

Ability to receive and sort products according to specifications

Ability to properly list products on different platforms

Ability to list with proper specifications, and choose correct pricing based on company expectations and market price

Texas Instruments, Dallas, TX Nov 2023 – Aug 2024

Manufacturing Operator Specialist

Ability to work in a clean room environment on semiconductor technology

Getting trained and certified in different areas and machines in the production and quality control process

Working in a team on 12 hr night shifts

TEAM, Dallas, TX Jan 2021– Jul 2022

Sales Representative (corporate trainer)

Ability to be in the field and conduct fundraising campaigns

Ability to lead a team of sale representatives

Communication skills with donors on a regular basis

DoorDash, Dallas, TX Jul 2019 – May 2020

Customer Service

Adhered to company policies and scripts to consistently achieve call-time and quality standards

Entered customer interaction details in ODIS to track requests, document problems, and record solutions offered

Communicated with various service providers to determine their availability and rates to assist customers

AccuWeb, Remote

Web Developer, Old Tappen, NY Jan 2018 – Feb 2019

Experienced in handling Web hosting, domain, troubleshoot and resolved issues involving DNS, HTTP, FTP using FileZilla, Database MySQL and VPS

Managed and coded using HTML, JavaScript, Python, CSS and utilized varieties of application program such as WordPress or Joomla to create templates

Updated system information with cPanel/Plesk and monitored server backups and researched variety of technical issues using available resources to provide better customer service

Produit Plus, Database Developer Apprentice (SQL) June 2016 – Aug 2017

PRODUIT PLUS Ivory Coast, Intern June 2016 – Dec 2016

Specialized in managing different stores for the company that were charged with representing several international food brands such as Jumbo, Danone, Dia.

Specialized in mastering the software needed to keep count of all inventory and proposed ideas to make it easier to use and more efficient and automated.

Learned how to dispose products in ways that attract more customers to buy them and used positioning to manage stocks efficiently

MATA HOLDING Ivory Coast, Intern June 2015- Sep 2015

Internship in all departments of the company

Specialized in Logistics and transportation of products from abroad with partners including British American Tobacco, and making predictions to manage stock and resources efficiently

Managed the distribution of products to local partners and distributors in remote areas

Managed the accounting and handled money for daily expenses and sales

Learned how the database system worked and proposed ways for it to be updated

LEADERSHIP & ORGANIZATION EXPERIENCE

Verified Bridge, Web Developer–Volunteer May 2020 – Present

Ivory Tasty, Web Development –Logo Designer June 2019 – Aug 2019

ADDITIONAL INFORMATION & SKILLS

Technical Skills: Microsoft Office (Excel, PowerPoint, Word), MacOS, MySQL, Python, JavaScript, C++ programming, Java, Tableau, Arduino

Languages: Fluent in French/English (Speaking, Reading, Writing, and Listening Comprehension)

Achievements: Member of the African Student Association (ASA)

Interests: Singing, creative writing, web designing, and traveling

Eligibility: US Citizen, eligible to work in the US with no restrictions

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