Supply Chain Customer Service

Martin R. Garcia

Beaumont, California *****

Phone: 831-***-**** Email: *******@*****.***

PROFESSIONAL SUMMARY

Experienced transportation and logistics professional with a strong background in supply chain management, warehouse operations, and transportation coordination. Proven ability to optimize workflows, ensure regulatory compliance, and improve operational efficiency. Skilled in safety training, route planning, and team leadership, consistently delivering results that exceed expectations. Committed to driving cost savings and enhancing customer satisfaction through continuous improvement and the application of expertise in a dynamic supply chain environment.

EDUCATION

University of Phoenix – California Los Angeles, CA

Bachelor of Science in Business Management Graduation: Aug 2026

Certificate in Operations Management

Relevant coursework:

MGT/316T - Managing with a Global Mindset,

MGT/312T - Organization Behavior for Managers,

LDR/320T - Inclusive Leadership: Diversity in the Workplace,

COM/295P - Business Communications

Hartnell Community College Salinas, CA

Associate of Science in Criminal Justice Administration June 2002

Heald College School of Business Salinas, CA Associate of Science in Computer Business Administration December 2000

SKILLS

Logistics and Transportation Management: Knowledgeable with Transportation Compliance (DOT, OSHA, FMCSA), Safety Compliance & Risk Management and Federal Motor Carrier Safety Regulations (FMCSRs)

Regulatory Compliance & Safety: Incident Investigation & Reporting, Safety Training Program Implementation, Process Documentation & Procedure Enforcement, Labor Force Management

Leadership & Team Management: Staff Supervision & Leadership, Conflict Management, Performance Management, Employee Motivation & Engagement, Strategic Planning & Goal Setting

Customer Service & Relationship Management: Customer Relationship Management (CRM), Coordination with Customers & Warehouse Teams, Service Recovery & Complaint Management

Technology & Software Proficiency: Famous Software, White Belt- Lean Six Sigma, SAP / Systems Applications & Products, WMS / Warehouse Management Systems, EWM / Extended Warehouse Management, SCM / Supply Chain Management, Microsoft Office Suite (Excel, Word, PowerPoint)

Language: English and Spanish, basic American Sign Language capabilities

I took a career break in 2023 to pursue full-time educational endeavors at Phoenix University to obtain a bachelor’s degree in business management with a certificate in operations management. This will aid my leadership skills and operational efficiency. Also elevating my analytical skills, strategic planning, and strengthening my team collaboration.

EXPERIENCE

Transportation Broker/

Mendoza Trucking Sept. 2014 – March 2023 Transportation Broker/Dispatcher Salinas, CA 93901

Enhanced safety compliance by implementing new training program, resulting in less accidents. This includes adherence to standard operating procedures, food safety w/planned routes, providing safe & efficient delivery & customer service.

Review delivery functions and productivity reports; maximizing efficiency & cost reduction measures.

Implement safety policies & procedures, develop, train & enforce policies & procedures regarding food safety, OSHA & DOT Federal Motor Carrier Safety Regulations.

Establish, Train & Maintain 12-hour logs for in-house or outsourced drivers

Communicates with warehouse and customer service teams to collaboratively resolve any customer or delivery opportunities and issues.

Misionero Vegetables Sept. 2010 - Aug. 2014

Logistics Manager Gonzales, CA 93926

Misionero Vegetables Enhanced safety compliance by implementing a new training program, resulting in a reduction of incidents. This includes adherence to standard operating procedures, Food Safety Standards & planned routes, and providing safe & efficient customer service.

Ensure transportation associates comply with local, state, & federal regulatory agencies (i.e. DOT, OSHA, etc.) to ensure that electronic logs are kept current & accurate.

Conduct training of new associates, including cross-training of existing associates.

Coordinate all required services & repairs of equipment with the proper departments.

Development of SOPs & implementation into departmental goals & strategies.

Management of staff development, discipline, performance reviews, and/or terminations.

Lakeside Organic Gardens Oct. 2006 – Sept. 2010

Assistant Manager Watsonville, CA 95076

Enhanced safety compliance by implementing a new training program, resulting in a reduction of accidents by 50%. This includes adherence to standard operating procedures, Food Safety. Standards Compliance & mapped/planned routes, providing safe and efficient customer service.

Interpret, train and enforce company policies, protocols & procedures including but not limited to food safety, Federal Motor Carrier Safety Regulations, and DOT rules & regulations.

Interpret, train & consistently enforce company policies, protocols & procedures including but not limited to food safety, DOT, record keeping, etc.

During winter months managing all shipping & receiving duties of organic produce loads transferring to and from Watsonville, CA & Holtville, CA.

Central Coast Investigative Services, Inc. March 1998 - Aug. 2006

Private Investigator Salinas, CA 93901

Workers compensation insurance fraud investigations.

Process server

Accident reconstruction (access accident scene).

AOE/COE Investigations (subrogation-apportionment) complete report writing.

Contact this candidate