Customer Service Quality Assurance

Marcelle Harris

Hamtramck, MI ***** 313-***-**** *****************@*****.***

Professional Summary

Reliable and versatile worker with over 8 years of combined experience in security, factory work, quality inspection, and fast food service. Demonstrates strong work ethic, attention to detail, and excellent communication skills. Proven ability to adapt to fast-paced environments, ensure safety, and meet production goals. Seeking long-term employment in a role that values dedication and team contribution.

Skills

• Security Patrols & CCTV Monitoring

• Emergency Response & Conflict De-escalation

• Report Writing & Incident Documentation

• Assembly Line & Production Work

• Quality Control & Inspection

• Machinery Operation & Troubleshooting

• Customer Service & Cash Handling

• Team Communication & Safety Compliance

Experience

Factory Quality Inspector (Temp)

AMN Staffing – Detroit, MI

April 2023 – April 2025

• Performed quality assurance checks on manufactured goods.

• Recorded and reported defects to supervisors for corrective action.

• Maintained clean and safe work environment per company standards.

Security Officer

Eagle Protection Services – Detroit, MI

April 2021 – April 2023

• Monitored premises using CCTV and conducted routine patrols.

• Intervened in disturbances and ensured premises remained secure.

• Filed daily reports detailing security activity and incidents.

Factory Worker

Sausage Production Facility – Detroit, MI

April 2019 – April 2021

• Operated machines for food packaging and labeling.

• Maintained hygiene and production standards in a fast-paced setting.

• Worked with team to meet and exceed production goals.

Assembly Line Worker

Modular Automotive – Detroit, MI

April 2017 – April 2019

• Assembled auto parts on production line according to blueprints.

• Ensured quality and accuracy at each stage of assembly.

• Communicated with leads and supported efficiency improvements.

Fast Food Crew Member

KFC – Detroit, MI

April 2015 – April 2017

• Provided customer service and prepared food in a high-traffic location.

• Handled POS transactions and maintained cleanliness of work area.

• Assisted with inventory and restocking supplies as needed.

Education

High School Diploma

Ecorse Community High School – Ecorse, MI

Graduated: June 2017

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