Customer Service Shipping Clerk

ERIC BRIDGES

*** ***** ********* ****** **********, NC 27028 · 336-***-****

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EXPERIENCE

20+ YEARS OF DISTRIBUTION, WAREHOUSING, ORDER SELECTION AND CUSTOMER SERVICE

10+ YEARS OF TEAM LEADERSHIP / MANAGEMENT OF ASSOCIATES

KONTOOR BRANDS / VF CORPORATION

FEBRUARY 2011 – JUNE 2023

LEAD OPERATOR / SPECIALIST – OVERSAW DAILY ACTIVITIES OF SHIPPNG DEPARTMENT, INCLUDING CLERICAL STAFF AND HOURLY ASSOCIATES, RESULTING IN 98% EFFICIENCY FOR LTL AND TRUCKLOAD SHIPPING

RESPONSIBLE FOR ALL DIRECT TO CONSUMER AND AIR FREIGHT, RESULTING IN 99% ON TIME SHIPPING EFFICIENCY

SERVED AS LIASON BETWEEN CUSTOMER SERVICE AND WAREHOUSE MANAGEMENT

WORKED DIRECTLY WITH SCHEDULING DEPARTMENT TO ENSURE ORDERS WERE SHIPPED WITHIN SPECIFIED TIME FRAMES

RESPONSIBLE FOR ROUTING OF WAREHOUSE ORDERS / WORKED DIRECTLY WITH CUSTOMERS AND TRANSPORTERS TO INSURE TIMELY MOVEMENT OF FREIGHT

PREPARED WORK PLAN FOR NIGHT SHIFT / DIRECTIVES FOR NIGHT SHIFT SUPERVISORS

SERVED AS FILL IN FOR SHIPPING SUPERVISOR

JANUARY 1995 - JANUARY 2011

SHIPPING CLERK – RESPONSIBLE FOR COMPLETING ALL PAPERWORK FOR OUTBOUND LOADS AND VARIOUS CLERICAL DUTIES

SEPTEMBER 1994 - DECEMBER 1995

EXPEDITOR – RESPONSIBLE FOR KEEPING ALL ORDER SELECTING DEPARTMENTS CURRENT ON DAILY WORK PLANS AND COMPLETION OF ANY WORK PLANS FROM PREVIOUS DAY.

MAY 1994 - AUGUST 1994

ORDER PROCESSOR- PULLED AND FILLED CUSTOMER ORDERS TO DESIRED SPECIFICATIONS

RHINO SPORTS AND ENTERTAINMNET

MAY 2016 - PRESENT

PROVIDE SECURITY ON AND OFF FIELD FOR COLLEGE FOOTBALL

PROVIDE SECURITY ON AND OFF COURT FOR COLLEGE BASKETBALL

SCREEN PATRONS ATTENDING EVENTS FOR PROHIBBITED ITEMS

PROVIDE CUSTOMER ASSISTANCE FOR GAME AND EVENT ATTENDEES

SHOWPROS

NOVEMBER 2019-PRESENT

SCREEN EVENT ATTENDES FOR PROHIBBITED ITEMS

PROVIDE CUSTOMER ASSISTANCE

ENFORCE RULES AND REGULATONS OF ASSIGNED VENUES

PROVIDE CROWD MANAGEMENT AND DIRECTION

WORK FLOOR AND STAGE SECURITY FOR CONCERTS AND EVENTS

COURTSIDE SPORT

JUNE 1992 – JULY 1993

SALES / CUSTOMER SERVICE - WORKED WITH COACHES AND TEAM REPRESENTATIVES TO FILL ORDERS FOR TEAM UNIFORMS AND EQUIPMENT.

EDUCATION

MAY, 1992

BA, PSYCHOLOGY CATAWBA COLLEGE

1993 – 1994

MBA STUDIES – PFEIFFER UNIVERSITY

SKILL SET

CUSTOMER SERVICE

SUPERVISION

TIME MANAGEMENT

CORPORATE REPRESENTATIVE

CROWD MANAGEMENT

SECURITY

HAND TOOLS

NC DRIVERS LICENSE

NC SECURITY GUARD LICENSE

ACTIVITIES

SCOTTISH HIGHLAND ATHLETICS

WEIGHT TRAINING

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