Customer Service Project Management
Resume:
KEVIN
OWENS
**************@*****.***
Sacramento, CA 95834
Bold Profile
Dynamic professional with extensive experience in customer service and project management, notably as General Manager at Echo & Rig. Proven track record in enhancing operational efficiency and driving profitability through effective time management and meticulous attention to detail. Skilled in handling sensitive information and fostering strong client relationships to achieve business objectives. Diversified my corporate management style with UPS and RedHawk Casino & Resort
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Attention to detail
• Time management
• Scheduling
• Administrative skills
• Office organization
• Sensitive information handling
• Complex Problem-solving
• Bookkeeping
• Business administration
• Expense reporting
• Project management
American River College
06/2011
Associate of Arts: Business
Management
a two-year program that provides a
foundational understanding of
business principles and prepares
students for entry-level positions
in various industries. It focuses on
core business concepts like
finance, marketing, accounting,
and management, as well as
developing skills applicable to
business settings.
EDUCATION
Red Hawk Casino & Resort - Front Desk Receptionist Shingle Springs, CA • 01/2025 - Current
Greeting visitors, managing phone calls, and performing administrative tasks to ensure smooth office operations. UPS - Part Time Supervisor
Rancho Cordova, CA • 10/2024 - Current
Training and supervising daily activities of package handlers and clerks, ensuring assigned duties are accomplished safely and timely. Part-time supervisors are responsible for enforcing company policies, scheduling shifts, and coordinating team efforts to meet safety, quality, and productivity goals.
WORK HISTORY
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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• Collected room deposits, fees, and payments.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
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Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
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Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
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Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
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Provided ongoing coaching to team members on effective time management techniques, leading to increased efficiency across the board.
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Enhanced team productivity by implementing efficient time management strategies.
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Served as a subject matter expert on labor law compliance matters related to employee work hours, breaks, and overtime regulations.
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• Developed a comprehensive training program to support new hires in Darling Aviary - General Manager
Sacramento, CA • 05/2023 - 06/2024
Overseeing all aspects of restaurant operations, ensuring high standards of food quality, service, and cleanliness. This role includes managing staff, budgeting, and driving profitability while maintaining a positive dining experience for customers. Typically, a degree in hospitality is required to work as a restaurant/bar general manager. Slakey Brothers - Outdoor Sales Representative
Sacramento, CA • 03/2022 - 07/2023
Sales out in the field via face-to-face interactions with both potential and existing customers. They are responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. Their excellent social skills allow them to foster strong relationships, to which they can attribute much of their success.
understanding their roles and responsibilities.
Proactively identified potential bottlenecks in project timelines and implemented solutions to ensure deadlines were consistently met or exceeded.
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Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
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Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
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• Formulated policies and procedures to streamline operations. Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
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Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
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Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
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Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
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Developed and implemented strategies to increase sales and profitability.
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Traveling assigned territories to directly meet with potential and current clients.
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Discussing their requirements and providing product and service demonstrations.
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Negotiating sales contracts and informing them of new product and service releases and updates.
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• Submitting regular sales reports to management.
Informing potential and existing customers of product features and benefits.
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• Resolving customer complaints.
Streamlined sales processes, improving efficiency and reducing time spent on administrative tasks.
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Effectively negotiated contracts, securing favorable terms for both the company and clients.
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Conducted comprehensive market analyses to identify potential customers and areas for growth.
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• Mentored junior team members to help them achieve their Echo & Rig - General Manager
Sacramento, CA • 01/2019 - 01/2022
Emphasized leadership, operational expertise, and financial management within a high-end dining environment. They oversee all aspects of the restaurant's operations, ensuring a luxurious and memorable dining experience for guests while achieving profitability.
individual performance goals.
Enhanced customer satisfaction by providing detailed product knowledge.
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Consistently exceeded sales targets by staying current on industry trends and competitor offerings.
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Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
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Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
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Implemented operational strategies and effectively built customer and employee loyalty.
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Managed budget implementations, employee evaluations, and contract details.
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Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
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Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
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Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
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