Training Manager Patient Care

Dan Reyna-Gilley

**** ****** *****, ******, ** -*3089- Cell: 786-***-**** Email: **********@*****.***

Integration and Implementation Training Manager – EMR/PM/RCM Expert – Ophthalmology & Dermatology Operations – Workflow Optimization Leader

Executive Summary

Integration and Implementation Training Manager with 10+ years of experience driving healthcare operations excellence in ophthalmology and dermatology. Specializing in EMR/PM system implementation, RCM Integration, and post-merger workflow optimization.

Proven track record of managing complex transitions, delivering effective staff training, and aligning technical solutions with clinical operations. Bilingual in Spanish, experienced with stakeholder collaboration, and passionate about improving patient care through operational efficiency.

ProfessionalExperience

RCM Integration Lead (Remote)

ReFocus Eye Health – December 2024 to May 2025

Led RCM practice integrations for current entities across the ReFocus network

Conducted workflow analysis and mapped operational processes for integration to third-party billing

Designed and delivered training programs to improve performance and support seamless transitions

Collaborated with cross-functional teams to improve operational efficiency post-transition

Implementation and Training Project Lead (Remote)

eDerm Systems (Integrated Dermatology Group) – June 2020 to November 2024

Directed cross-departmental teams for EMR/PM implementation across dermatology practices

Developed onboarding and training curricula to boost user adoption and reduce support issues

Facilitated clinic configurations, workflow consultations, and at-the-elbow support during go-lives

EMR Software Trainer (Remote)

The HCI Group – Modernizing Medicine – October 2019 to May 2020

Trained ophthalmology staff and providers on ModMed EMR

Customized workflows per clinic needs

Supported clinic go-lives and facilitated account setups, ensuring smooth transitions

Ophthalmology EMR Software Trainer

iFa United i-Tech – March 2016 to January 2018

Provided training and EMR support to ophthalmology clinics nationwide

Customized account and workflow configurations aligned with best practices

Ophthalmic Technician

Kurtzman & Salama M.D.s, Lauderdale Eye Specialist – 2011 to 2019

Conducted diagnostic testing including, VA, OCT, visual fields, and topography

Assisted in minor procedures and maintain clinical documentation and equipment

Education

Midwestern State University – Wichita Falls, TX – 2002 to 2004

Grayson County College – Denison, TX – 2001 to 2002

Skills

EMR/PM Implementation

RCM Integration

Healthcare Training & Adult Learning

Workflow Optimization

Practice Mergers & Acquisitions

Onsite & Remote Support

Project Coordination

Microsoft Office Suite

Stakeholder and Vendor Relations

Fluent in Spanish

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