Customer Service Associate

CURRICULAM VITAE

Donn Mario Woodward Address: No. 261, 1st Cross Flower Garden, Babusapalya Bangalore-560043 Cell phone: +919********* Email – **************@*****.***

CARRER OBJECTIVE

You will see that I have skills and capabilities that enable me to make a significant contribution to an organization I believe that my strong work experience and education will make me a very competitive

Candidate.

Having worked in the Customer Service industry for over 10 years I have developed a wide range of skills that would meet, and exceed the expectations for the role.

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.

To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.

To excel in my field through hard work, research, skills and perseverance. To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

To be an astute learner and the best performer in your organization. So that I can build an innovative career in your esteemed organization by using my skills and other significant talents

I believe that my Customer Service Skills and prior call center experience would help your company boost Customer Satisfaction.

EXPERIENCE

CLI3L ( SITEL) - Sr. Customer Service Associate

April 2005 – Till May 2008 - Started Working as a Customer Service Associate.

- Used to Generate Product Keys for Microsoft

- It was a 24/7 Shift timing.

INVIGORATE - Business Development Executive

June-2008 – Till Oct 2010 - Worked as a Business Development Executive

- Used to get Contacts for Spoken English Classes

- Especially for Arab Foreign Nationals.

AEGIS INTERNATIONAL - Sr. Customer Service Associate

Oct-2010 - Till May-2014 - Worked for a UK process Called Bid Shopping

- Online Shopping channel and used to handle customer - Queries and Complains.

FIRST ADVANTAGE - Operations Analyst

May-2014 – Till Dec 2016 - Used to Handle Background Verifications where

- HR managers and recruiters used to check the status on

- Background Verification for applicants.

CONCENTRIX - Customer Service Executive

May – 2017 Dec-2017 Working for a banking process called Noor Bank

Coforge - Process Trainer

DEC-2017- Till date. At Present Working for a Mortgage Insurance Process “Proctor “

Rewards and Recognitions

Aegis International - Certificate Of Excellence

For lasting and unending support since 2010

Aegis International - Best Performer

For AHT and End Quality Apr – 2013

First Advantage – Collaboration Award

In Appreciation for demonstrating the Organizational Values. Date 16/08/2016

EDUCATIONAL HIGHLIGHTS:

B.A ( Bachelor of Arts) : Annamalai University

X Std SSLC : Secondary School Leaving Certificate (Private)

Technical Skills

Aptech Computers: Higher Diploma in Software Engineering.

Computer Knowledge: Basic Computer Skills

Business Application: MS Word, MS Excell, MS Power Point, MS Outlook

Programming Languages: E-Commerce, Java, C, C++, XML, SQL 7.0

Personal Profile

Father’s Name : S.J.Woodward

Date of birth : 16/07/80

Nationality : Indian

Language known : English, Tamil.

Hobbies : Listening to Music, Cricket, WWE, explore new things.

Martial Status : Married

Passport Details

Passport Number : P6064515

Place of Issue : Bangalore

Date of Issue : 22/11/2016

Expiry Date : 21/11/2026

DATE: (Donn Mario Woodward)

PLACE:

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