Life Insurance, Human Resources, Data Entry and organization
Resume:
Britanee Segura
**************@*****.***
I am seeking a position that will allow me to use my knowledge and skills to complete tasks and problems assigned to me as well as increase my knowledge to better serve the company and our customers for the duration of my employment. I enjoy having tasks that will promote the well-being of the company and the community at large.
Education
Business Management, MBA, Concentration in Human Resources
University of Houston-Clear Lake, Houston, TX, Incomplete
International Business, Business Bachelors of Administration
St. Mary’s University, San Antonio, TX, Completed August 2015
Career History
Life Insurance Agent, American income November 2024 - current
Licensed in the state of Texas to sell Life insurance.
Schedule appointments through calls for presentations and sales of life insurance.
Make sure people understand the different types of life insurance, the policies they have and create custom life insurance plans for indivduals and famlies that suit thier needs.
Help reinstate or reduce policies as needed.
Contact customers for addtional information that underwriting may require and to update information such as addresses, banking information, phone numbers and emails.
Event Coordinator August 3, 2023 - October 2024
Making outbound calls to staff events for non profits in different cities and states.
Communicating with partners to ensure events met needs.
Replaced events as need due to poor performance or other needs.
Customer Service Representative/In Team Recruiter, Ibex Global, July 2019 - August 2 2023
ITSC Campaign- T2 Mac Advisor
Troubleshooting iPhones, iPads, Apple Watches, Airpods and Beats for Software and Hardware issues.
Greeted customers built rapport, took ownership of cases and worked on resolutions for issues with software and hardware.
Set up and tracked repairs or created in store reservations.
Collected and Provided Data to engineers and coordinated communication between engineers and customers.
Issued refunds and Appeasements as needed once issues where resolved.
Mentored employees entering new lines of business and new employees.
Assisted with running on the job training and helped manage employees.
Assisted with VPN, password and employee computer troubleshooting.
Provided information about products and services and kept up to date with latest product and software updates to do so.
Processed customer complaints and resolved or forwarded concerns as needed.
Motivcare Campaign
Inbound calls for booking non emergency medical transportation.
Assisted with setting up reservations to and from appointments and other locations supported by insurance plans.
Provided information on status update for rides.
Assisted members with recovery trips if designated ride did not show up.
Assisted members with will call return trips from appoints.
Provided information on how the service worked and could be used for booking transportation through their insurance.
Provided updates on bus passes that where issued out for transportation.
Directed customer complaints to appropriate departments.
Coordinated meal and lodging requests for specific states.
In Team Recruiter
As needed would assist with scheduling and interview candidates for different campaigns.
Provided information on different campaigns and worked with a team to gather qualified candidates for various campaigns to
ensure we met staffing goals.
Payroll/HR/Executive Assistant/Recruiter, Reliable Staffing Corporation, July 2017 - December 2018
Performed Data entry for payroll in Texas, California and New York
Applied for Sales and Tax permits for doing business in Florida
Handled transferring building lease locations
Finding, Screening and Staffing candidates for internal and temporary positions
Answered employee questions about payroll periods, deductions and retrieving paystubs
Completed employment verification
Solicitation of new business
Sent out service agreements
Assisted with implementing a new application and staffing system
Distributed checks
Issued attendance warnings
Reminded recruiters to complete all hire paperwork properly including the I9 and W4.
Answered recruiters questions about new software and how to complete paperwork properly,
Trained recruiters on new software
Handled minor IT problems
Processed Income Withholding Orders
Employee Services Office Supervisor (HR), Six Flags Fiesta Texas, January 2017 - July 2017
Continued duties of a lead
Printing Complimentary tickets for employees
Completed Employment Verifications
Investigated and issued suspensions for violations of company policies, harassment, and safety violations
Reinstated and terminated employees after suspensions had been concluded
Helped Train Full Time Supervisors
Partner and Co-founder, Fairy Tale Fortune Tellers, November 2015- Suspended operations 2020
Created a digital store to sale overseas merchandise bought in bulk to domestic and international buyers
Creating and hosting community oriented events and discussions
Keeping track of new merchandise releases
Maintaining spreadsheets of inventory, cost of goods, and taxes due at state and federal levels
Ordering products from verified suppliers
Pricing items and organizing store front
Tracking shipments of new products
Employee Services Office Lead (HR), Six Flags Fiesta Texas, June 2014- January 2017
Continued duties of a clerk
Assisted with seasonal rewards program and benefits
Helped pilot a new system for recording time worked and creating employee badges
Issued and explained correctives for cash handling variances and attendance
Issued suspensions for excessive attendance and cash handling variances
Monitored hours and days worked by minors
Used access database to track cost correctives and suspensions
Assisted food service department as needed
After December 2015 Department Restructure
Assisted employment center piloting new ADP hiring program
Assisted new scheduling department with calls, questions and scheduling employees
Created a spreadsheet using access and excel to track and analyze causes of increased cash handling variances
Helped track International hours worked to pay according to contract
Assisted admissions department as needed
Employee Services Office Clerk (HR), Six Flags Fiesta Texas, June 2013- June 2014
Answered employee questions about pay period, payroll, 401k options and company stock
Answered questions about the park
Assisted international students with adapting to a new environment and helped organizing cultural trips
Assisted with uniform sales and inventory in wardrobe
Clocked employees in and out, making sure to document correct breaks and work locations
Communicated schedules to employees
Created and maintained employee records
Explained and enforced grooming policies
Recorded attendance infractions
Redirected calls
Trained new employees
Co-Director and Founder, Kaede-Con, April 2013- April 2015
Coordinated security and obtained insurance for event
Created and distrusted promotional material in person and online
Created and maintained a website
Created schedule of events, musical performances and presentations
Created, funded and directed a small one day anime convention
Insured integrity of artist and vendors so no counterfeit or stolen art was sold and that proper paperwork was obtained
Invoiced artist and vendors for table rental fees
Kept updated list of presenters, artist, vendors, volunteers, guests, attendees
Planned for expansion of event in the second year
Planned layout of convention
Responded to email and Facebook inquires
Sold and tracked admission badges sold
Solicited artist, vendors, demonstrations and presenters
Student Work Study, Registrar’s Office at St. Mary’s University, August 2011- May 2013
Created class schedules, edited content on the webpage, answered and redirected phone calls, and assisted student and
faculty members with inquiries
Prepared for graduation, assisted with graduation ceremony, and trained new work studies.
Worked with staff members to assist students with registration, ordering transcripts, letters of verification, ordering and
picking up diplomas, changing address and switching or adding majors and minors
Skills
Microsoft Office Specialist (MOS) 2003, Microsoft PowerPoint 2010 Certified, Excel, Word, Database creation and
management, Outlook
Use of Photoshop, Illustrator, Gimp and other editing programs for promotional materials
Organizing and hosting various fundraisers and events
Trained Risk Manager and Event Planner
Rapid acquisition of skills and knowledge
Contact this candidate