Medical Assistant Customer Service
Resume:
Aiaat Zubaidi
Bothell, WA ***********@*****.***
PROFESSIONAL SUMMARY
Highly motivated and committed medical assistant with proven history of high performance at individual, team and organizational level. Multitasking workload prioritization with little or no supervision. Detail oriented professional with a bilingual background, looking to bring medical background and skills to deadline driven environment.
SKILLS
Bilingual: English, Arabic
Phone etiquette/customer service
Injections/Immunizations proficiency
Laboratory samples testing/Phlebotomy
Taking and recording vital signs
Appointment scheduling
Electronic health record preparation/navigation
Procedures/minor surgeries assistance
Phone triage
Patient education
Medical insurance billing & coding
Strong Communication
HIPPA Compliance
Procedures set up/Room preparation
Inventory and supply management
EDUCATION/CERTIFICATIONS
Medical Assistant Certificate Graduation: September 2024
Pima Medical Institute Renton, WA
BLS/CPR & AED (American Heart Association)
OSHA, HIPAA, HIV/AIDS (7 hours)
Outstanding Attendance
WORK EXPERIENCE
Reliable Products November 2021 – August 2024
Office Administration Woodinville, WA
Coordinate office activities and operations to secure efficiency and compliance with company policies
Supervise administrative staff and divide responsibilities to ensure performance
Manage agendas/travel arrangements/appointments etc. for the upper management
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Create and update records and databases with personnel, financial and other data
Track stocks of office supplies and place orders when necessary
UW Eastside Specialty Center /Bellevue
Medical Assistant (Externship) September 2024
Orthopedics/Sports Medicine/ENT department
Assisting with procedures (PRP injections, Ultrasound guided joint injections (steroid/lubricant),
nasal endoscopy, foreign objects removal, biopsies of throat and nasal lesions
Administering injections per providers orders
Laboratory samples handling
Obtaining vital signs and recording in EHR, alerting provider/RN if abnormal vital signs noted
Wound care, sutures/staples removal after surgery
Surgery preparation (EKG performance, patient testing instructions, obtaining medical record and imaging)
Communicating with other hospitals/facilities for obtaining medical records and Radiology imaging (merging with PACS system)
Clinic preparation/forecasting, schedule review (making sure appropriate patients scheduled and all records needed obtained
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