Desktop Support Customer Service

Tsukuemeka C. Taylor

Open to Relocation ***********@*****.*** 732-***-****

Dedicated IT professional with a strong background in desktop support and a passion for delivering exceptional user experiences seeking a Desktop Support role and leveraging technical expertise and customer service skills to provide efficient IT solutions and support to end-users.

EDUCATION/ CERTIFICATIONS

Bachelor of Science - Information Technology Management Purdue University Global 6/28/2021

Master of Science in Information Management Purdue University Global graduated 9/ 10/ 2024

CompTIA A+

CompTIA Security+ 3/12/2025

EXPERIENCE

IT Associate / IT Equipment Coordinator 04/4/18 - 9/20/22

Amazon Edison, NJ

• Supported hundreds of end-users with hardware/software installations, configurations, and upgrades.

• Diagnosed and resolved technical issues promptly, ensuring minimal downtime and productivity.

• Collaborated with the IT team to maintain accurate IT asset inventory, reducing discrepancies by 30%.

• Assisted in deploying and supporting

TECHNICAL SKILL

Operating Systems: Windows 7-11, Windows Server O/S 2012, 2016, 2019

Software: Microsoft Office Suite, Office 365 Administration, MS Project, MS Visio, SSCM

Networking: TCP/IP, Network Monitoring, Managing and Configuring Cisco Routers and

switches

Support Tools: Remote Assistance, Ticketing Systems, Imaging Troubleshooting

Asset Management: Asset tracking and Management, Life cycle management, Managing

Decommissioning of devices such as desktops, laptops, wireless access points, and scanners

Inventory Systems: Stuff

Other Skills: Hardware and Software Installation, Computer Networking, Active Directory

Installing Imaging and troubleshooting the Laptop and desktop operating systems

Ticketing System: such as Service Now and the TT ticketing system

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